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tech trends 201
Beyond the Score
February 20, 2012
Hopefully it’s OK to say that the worst of the recession is behind us. At least, that’s what all the data and experts keep telling us.
Mortgage Delinquencies Edge Up During Fourth Quarter
February 15, 2012
While mortgage delinquencies have dropped more than 6% since fourth quarter 2010, it will take a long time for them to return to normal.
Consistency is Crucial in Member Interactions
February 14, 2012
CU’s success is rooted in efforts to gain market share, build member awareness, and implement branding consistency.
Taking Care of Business Cards
February 07, 2012
CUs have a history with consumer credit cards, and many are expanding into business credit card services with a minimum of pain and fuss.
CU Boosts Business Lending as Banks Retreat
February 06, 2012
CU targets young enterprises and established ventures with new owners.
New Realities Shape Today’s Appraisals
February 02, 2012
Wholesale and correspondent CU mortgage lenders must scramble to comply with the latest regulation standardizing appraisals.
‘Yes’ Approach Leads to More Loans
January 26, 2012
CU introduced loans that are small in size but helped a lot of people.
To Spur Loan Growth, Learn From the Past
January 24, 2012
There’s an upside to the economic down cycle: A wealth of information on bad accounts.
January 20, 2012
Top-notch lending requires seeing the potential for growth where others might settle for business as usual.
CUNA Economist: Expect a Modest Lending Comeback
January 19, 2012
Pent-up consumer demand bodes well for growth in auto loans, credit cards, and purchase money mortgages.
Credit Union Magazine
March 2014 digital edition
A New Payments Paradigm
Prepare for the End of Gridlock
Solving the Fannie and Freddie Puzzle
Involve Members in Unite for Good
Enhance Members’ Cross-Channel Experience
This is a great list, but falls short. Consider the myriad of other risks that can bring the credit union to its knees: Technology risks including viruses, trojans, data breaches and other forms of security compromises. People risks, including disgruntled employees, social engineering attempts, social unrest, prison breakout, social media entries that also affect the mentioned reputational risk. Environmental risks, which could include derailed or overturned chemical tankers,blizzards, hurricanes, tornados, sink holes (save the Corvettes!), earthquakes, mudslides, forest fires. Leaders always need to be asking themselves, "What could stop us from performing our mission?" A solid crisis management organization, coupled with a realistic, exercised business continuity plan is vital to ensure continued operations.
Cash America self reported the Ohio collections robo signing incident which was a violation of company policy. An outside investigation was conducted and findings were reported to the state and CFPB. Customers were refunded money due the company before any federal or state action was announced.
This important article managed to engage & inform in a few short minutes. Kudos, CU Magazine!
This is such a great example of credit unions giving back. The key with Complex Community is that they don't just do these acts of kindness just to do them. They are a part of their culture (as you noted). Before starting a similar program, other credit unions should do a deep dive into their culture and then match their program to who they are.
This article is spot-on regarding engagement. In fact, many credit unions need to replace their sales training with member engagement training. Your members don't want to be sold to--they want to be engaged with. Likewise, your front-line staff are not sales people--they are educators.
Tweets by @cumagazine
Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?
William Armstrong, Northeast Community CU
Dan Morrisey, Queen of Peace Arlington FCU
William Rissel, Fort Knox FCU
Joni Senkpeil, Illinois CU System
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