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Credit Cards: Learn From the Best-Run Programs
July 11, 2012
CUs can improve their card programs by boosting efficiency, improving marketing, and avoiding common mistakes.
Why Do CUs Offer Green Loans?
July 10, 2012
The decision to finance green initiatives involves the convergence of several factors, says a Filene report.
Small Business Owners Hike the Hill
July 09, 2012
More than 500 credit unions will reach the legislated 12.25% business loan cap within three years.
Some CU Lenders Thrived During Recession
July 05, 2012
How did some CUs grow their loan portfolios during the Great Recession while others floundered?
CUs Growing Green
July 01, 2012
Green lending is relatively new at credit unions, and data about it is limited.
CFPB Considers Mortgage Origination Rules
July 01, 2012
The CFPB plans to publish a Notice of Proposed Rulemaking this summer, and a formal comment period will follow. Expect final rules by January 2013.
Serving Small Biz Important to Latino CUs
June 17, 2012
Sixty percent of small businesses can’t get needed credit.
Know Before You Owe Mortgages: A Game-Changer
June 11, 2012
By proposing rules after soliciting feedback, CFPB has changed the rules of the rulemaking game—and spectators need to pay attention.
The Strategy of Hope
June 05, 2012
We've all been there: A member applies for a small loan. “Start-up money,” she says, “for a new business venture. Not much, I only need a few thousand.”
The Pros and Cons of Loan Automation
June 01, 2012
Retain the human touch, eliminate irregularities and improve loan efficiency.
Credit Union Magazine
March 2014 digital edition
Tweets about "#CUNAGAC"
A New Payments Paradigm
Prepare for the End of Gridlock
Solving the Fannie and Freddie Puzzle
Reviving the Spirit of St. Louis
This is a great list, but falls short. Consider the myriad of other risks that can bring the credit union to its knees: Technology risks including viruses, trojans, data breaches and other forms of security compromises. People risks, including disgruntled employees, social engineering attempts, social unrest, prison breakout, social media entries that also affect the mentioned reputational risk. Environmental risks, which could include derailed or overturned chemical tankers,blizzards, hurricanes, tornados, sink holes (save the Corvettes!), earthquakes, mudslides, forest fires. Leaders always need to be asking themselves, "What could stop us from performing our mission?" A solid crisis management organization, coupled with a realistic, exercised business continuity plan is vital to ensure continued operations.
Cash America self reported the Ohio collections robo signing incident which was a violation of company policy. An outside investigation was conducted and findings were reported to the state and CFPB. Customers were refunded money due the company before any federal or state action was announced.
This important article managed to engage & inform in a few short minutes. Kudos, CU Magazine!
This is such a great example of credit unions giving back. The key with Complex Community is that they don't just do these acts of kindness just to do them. They are a part of their culture (as you noted). Before starting a similar program, other credit unions should do a deep dive into their culture and then match their program to who they are.
This article is spot-on regarding engagement. In fact, many credit unions need to replace their sales training with member engagement training. Your members don't want to be sold to--they want to be engaged with. Likewise, your front-line staff are not sales people--they are educators.
Tweets by @cumagazine
Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?
William Armstrong, Northeast Community CU
Dan Morrisey, Queen of Peace Arlington FCU
William Rissel, Fort Knox FCU
Joni Senkpeil, Illinois CU System
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