Articles from our Experts in Operations

CFPB Issues New Remittance Transfer Rule

May 14, 2012
Understand the basics before the February 2013 compliance date. READ MORE

Bank Transfer Season Rolls On

April 01, 2012
As large banks announced dramatic fee increases on debit card accounts, a social media-inspired call to consumers to transfer accounts from large banks to CUs drew significant attention. READ MORE

A Solid Standing With Consumers and Congress

April 01, 2012
With a full quarter of the year under our belts, I’m more convinced than ever: Credit unions are on the rise. READ MORE

Navigating Dodd-Frank’s Murky Waters

March 22, 2012
Traversing the ever-changing regulatory environment of yesterday seems like child’s play compared with the “new normal” of today. READ MORE

Try On Your Members’ Shoes

February 01, 2012
To understand another’s feelings, concerns, and needs, you must “walk a mile in their shoes." READ MORE

The First Hurdle: Learn the Lingo

December 22, 2011
One of the most difficult aspects of the risk management process is learning the lingo. READ MORE

A Good Way To Save Money

November 01, 2011
When Bank of America announced that it will start imposing a $5 monthly fee for debit card use on a big chunk of its customers, we heard the comments—from consumers, the press, and even the U.S. president. READ MORE

The Vital Need for Co-ops

October 10, 2011
For CUs and other cooperatives, 'democratic member control' is one of the principles by which they operate. READ MORE

A Deficiency of Efficiency?

September 12, 2011
Most credit union decision-makers I know are a restless bunch—constantly looking for ways to improve operations and make (and keep) members happy. READ MORE

CUs Dodge a Cannonball

August 01, 2011
CUs that offer debit card programs dodged a cannonball with the new interchange rule the Federal Reserve adopted June 29. READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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