Articles from our Experts in Operations

CU Assets Hit $1 Trillion Mark

June 01, 2012
In March 2012, the credit union movement’s total assets reached $1 trillion for the first time in history. READ MORE

CFPB Issues New Remittance Transfer Rule

May 14, 2012
Understand the basics before the February 2013 compliance date. READ MORE

Bank Transfer Season Rolls On

April 01, 2012
As large banks announced dramatic fee increases on debit card accounts, a social media-inspired call to consumers to transfer accounts from large banks to CUs drew significant attention. READ MORE

A Solid Standing With Consumers and Congress

April 01, 2012
With a full quarter of the year under our belts, I’m more convinced than ever: Credit unions are on the rise. READ MORE

Navigating Dodd-Frank’s Murky Waters

March 22, 2012
Traversing the ever-changing regulatory environment of yesterday seems like child’s play compared with the “new normal” of today. READ MORE

Try On Your Members’ Shoes

February 01, 2012
To understand another’s feelings, concerns, and needs, you must “walk a mile in their shoes." READ MORE

The First Hurdle: Learn the Lingo

December 22, 2011
One of the most difficult aspects of the risk management process is learning the lingo. READ MORE

A Good Way To Save Money

November 01, 2011
When Bank of America announced that it will start imposing a $5 monthly fee for debit card use on a big chunk of its customers, we heard the comments—from consumers, the press, and even the U.S. president. READ MORE

The Vital Need for Co-ops

October 10, 2011
For CUs and other cooperatives, 'democratic member control' is one of the principles by which they operate. READ MORE

A Deficiency of Efficiency?

September 12, 2011
Most credit union decision-makers I know are a restless bunch—constantly looking for ways to improve operations and make (and keep) members happy. READ MORE

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