Learn about our iPad app
Forgot your password?
february 2011 issue
Articles from our Experts in Operations
CFPB Issues New Remittance Transfer Rule
May 14, 2012
Understand the basics before the February 2013 compliance date.
Bank Transfer Season Rolls On
April 01, 2012
As large banks announced dramatic fee increases on debit card accounts, a social media-inspired call to consumers to transfer accounts from large banks to CUs drew significant attention.
A Solid Standing With Consumers and Congress
April 01, 2012
With a full quarter of the year under our belts, I’m more convinced than ever: Credit unions are on the rise.
Navigating Dodd-Frank’s Murky Waters
March 22, 2012
Traversing the ever-changing regulatory environment of yesterday seems like child’s play compared with the “new normal” of today.
Try On Your Members’ Shoes
February 01, 2012
To understand another’s feelings, concerns, and needs, you must “walk a mile in their shoes."
The First Hurdle: Learn the Lingo
December 22, 2011
One of the most difficult aspects of the risk management process is learning the lingo.
A Good Way To Save Money
November 01, 2011
When Bank of America announced that it will start imposing a $5 monthly fee for debit card use on a big chunk of its customers, we heard the comments—from consumers, the press, and even the U.S. president.
The Vital Need for Co-ops
October 10, 2011
For CUs and other cooperatives, 'democratic member control' is one of the principles by which they operate.
A Deficiency of Efficiency?
September 12, 2011
Most credit union decision-makers I know are a restless bunch—constantly looking for ways to improve operations and make (and keep) members happy.
CUs Dodge a Cannonball
August 01, 2011
CUs that offer debit card programs dodged a cannonball with the new interchange rule the Federal Reserve adopted June 29.
Credit Union Magazine
March 2014 digital edition
A New Payments Paradigm
Prepare for the End of Gridlock
Solving the Fannie and Freddie Puzzle
At Freedom First CU, People 'Bank for Good'
Enhance Members’ Cross-Channel Experience
Mobile banking has come a long way. But I have to wonder why credit unions are not using their mobile platform for marketing purposes? I've asked many of my clients this question and the answer I hear most often is that their mobile platform provider hasn't developed that functionality yet. Are we missing BIG opportunities here?
This is a great list, but falls short. Consider the myriad of other risks that can bring the credit union to its knees: Technology risks including viruses, trojans, data breaches and other forms of security compromises. People risks, including disgruntled employees, social engineering attempts, social unrest, prison breakout, social media entries that also affect the mentioned reputational risk. Environmental risks, which could include derailed or overturned chemical tankers,blizzards, hurricanes, tornados, sink holes (save the Corvettes!), earthquakes, mudslides, forest fires. Leaders always need to be asking themselves, "What could stop us from performing our mission?" A solid crisis management organization, coupled with a realistic, exercised business continuity plan is vital to ensure continued operations.
Cash America self reported the Ohio collections robo signing incident which was a violation of company policy. An outside investigation was conducted and findings were reported to the state and CFPB. Customers were refunded money due the company before any federal or state action was announced.
This important article managed to engage & inform in a few short minutes. Kudos, CU Magazine!
This is such a great example of credit unions giving back. The key with Complex Community is that they don't just do these acts of kindness just to do them. They are a part of their culture (as you noted). Before starting a similar program, other credit unions should do a deep dive into their culture and then match their program to who they are.
Tweets by @cumagazine
Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?
William Armstrong, Northeast Community CU
Dan Morrisey, Queen of Peace Arlington FCU
William Rissel, Fort Knox FCU
Joni Senkpeil, Illinois CU System
. Design, CMS, Hosting & Web Development ::