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Articles from our Experts in Operations
Take My Life…Please
April 26, 2013
'Perhaps rather than telling members what not to do, we should take the difficult ones and tell them the opposite of what we want them to do.'
The Time Is Now for Capital Reform
April 22, 2013
Credit unions want—and need—capital reform. The time is now
A Powerful Partnership in the State Capitals
December 03, 2012
Nearly half of the members from the last Congress originally came from their state legislatures.
Consumers Must Speak Up to Support CUs
November 09, 2012
CUs will be challenged to show everyone that assaulting the CU tax exemption won’t be worth it.
Employment Picture a Bit Fuzzy
November 01, 2012
There is good and bad news on the economy, says CUNA economist Mike Schenk.
Latest Reports Indicate Slower Recovery
August 20, 2012
While the economic recovery likely will remain on track, CUNA’s economists now expect marginally slower economic growth.
Care About the Rule-Making Process
July 02, 2012
Proposed rules are important to follow in this compliance environment.
A Pause or a Reversal?
July 01, 2012
There is concern that the economy will stall in mid-2012 as it did the previous two years, at least in terms of job growth.
Answer the Calls to Action
July 01, 2012
Bring to bear the strength of the movement and act on CU issues.
CU Assets Hit $1 Trillion Mark
June 01, 2012
In March 2012, the credit union movement’s total assets reached $1 trillion for the first time in history.
Credit Union Magazine
March 2014 digital edition
A New Payments Paradigm
Prepare for the End of Gridlock
Solving the Fannie and Freddie Puzzle
Reviving the Spirit of St. Louis
This is a great list, but falls short. Consider the myriad of other risks that can bring the credit union to its knees: Technology risks including viruses, trojans, data breaches and other forms of security compromises. People risks, including disgruntled employees, social engineering attempts, social unrest, prison breakout, social media entries that also affect the mentioned reputational risk. Environmental risks, which could include derailed or overturned chemical tankers,blizzards, hurricanes, tornados, sink holes (save the Corvettes!), earthquakes, mudslides, forest fires. Leaders always need to be asking themselves, "What could stop us from performing our mission?" A solid crisis management organization, coupled with a realistic, exercised business continuity plan is vital to ensure continued operations.
Cash America self reported the Ohio collections robo signing incident which was a violation of company policy. An outside investigation was conducted and findings were reported to the state and CFPB. Customers were refunded money due the company before any federal or state action was announced.
This important article managed to engage & inform in a few short minutes. Kudos, CU Magazine!
This is such a great example of credit unions giving back. The key with Complex Community is that they don't just do these acts of kindness just to do them. They are a part of their culture (as you noted). Before starting a similar program, other credit unions should do a deep dive into their culture and then match their program to who they are.
This article is spot-on regarding engagement. In fact, many credit unions need to replace their sales training with member engagement training. Your members don't want to be sold to--they want to be engaged with. Likewise, your front-line staff are not sales people--they are educators.
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Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?
William Armstrong, Northeast Community CU
Dan Morrisey, Queen of Peace Arlington FCU
William Rissel, Fort Knox FCU
Joni Senkpeil, Illinois CU System
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