Articles from our Experts in Lending

 Beyond the Score

February 20, 2012
Hopefully it’s OK to say that the worst of the recession is behind us. At least, that’s what all the data and experts keep telling us. READ MORE

To Spur Loan Growth, Learn From the Past

January 24, 2012
There’s an upside to the economic down cycle: A wealth of information on bad accounts. READ MORE

Court OKs Up-Front Card Fees

January 13, 2012
The original rule regarding the limitation of fees during the first year after an account is opened remains in place and credit unions should continue to comply with it. READ MORE

Portfolio Management: Four Keys

October 24, 2011
Sound loan portfolio management has always been essential. But its importance has become particularly evident to credit union boards and management teams during the past several years. READ MORE

The 14-Day Question

September 24, 2011
Some CUs are confused about the 14-day timing requirement for periodic statements. READ MORE

What’s That Roaring Sound?

September 12, 2011
An obscure book of business just a few years ago, student loan debt has roared past credit card debt and will surpass $1 trillion this year. READ MORE

Taking Risks To Help Members

July 18, 2011
If we adopt a totally risk-averse position we, in effect, behave no differently than many of our for-profit competitors. READ MORE

It's Time to Make Mortgages

May 23, 2011
The housing crisis and recession have given CUs an opportunity to serve more members. But this period of heavy mortgage refinancings won’t last forever. READ MORE

Reg Z Revisited, Again

May 18, 2011
Still more clarification is needed on the Fed's Reg Z changes. READ MORE

Embrace New Lending Strategies

April 11, 2011
The flood of new regulations makes this an ideal time to discuss the CU difference with your members. READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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