Articles by Patrick Totty

Insurance Sales Boost CU Income

Make the right offers to the right members at the right time.
Revenue from insurance sales is the 'gift that keeps on giving.'
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Unearth Hidden Treasure with Data Analytics

Business intelligence services help CUs turn data into action.
CUs have an immense amount of data, but need to know how to use it.
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Keep Mobile Fraudsters at Bay

The ubiquity of mobile devices has created three primary security concerns.
The ubiquity of mobile devices has created three primary security concerns.
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What’s New With CUFX?

Participation in the technology standardization initiative has surged in the past year.
The group has completed two major specification releases and is working on a third—its Personal Finance Management Specification.
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CU Auto Lending On the Fast Track

Pent-up consumer demand bodes well for CUs.
Credit union auto lenders likely will look back at 2013 and proclaim, “Not bad!”
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‘Touch and Tablet’ Revolution Well Underway

Tablet and smartphone users have unique characteristics and significant differences.
Tablet users assume a “lean-back” position while smart phones are the device of choice for those on the go.
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Core Processors Help CUs Bounce Back

Most man-made disasters involve core system hardware crashes.
Most people think of big-ticket natural events as the most common cause of data disruption, but they’re not always the culprits.
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Corlinda Wooden

The Nerf of Some People!

Trainer aims to keep people laughing while they learn.

‘Consistent monthly huddles’ keep staff on track.


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Helen Estes

A Beloved Rule Bender Named ‘Rokmom’

‘Rocker at heart’ meets with almost all loan candidates face-to-face.
‘Credit scores don’t tell the story you need to hear.’
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Brent Dixon

In Constant Pursuit of Good Design

Delight and happiness are tools used to design good CU experiences.
‘It’s ok to positively disrupt the system.’
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Credit Union Magazine

Credit Union Magazine

October 2014

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