Articles by Patrick Totty

Business Members Embrace Mobile Services

Features such as remote deposit capture create ‘stickiness.’
Small business owners increasingly are turning to mobile and digital financial services.
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Payments, Data Drive Core Processors

'Unrelenting' drive for efficiency leads to new service capabilities.
Client feedback inspired many improvements, but company-driven innovations also will please credit unions and members.
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Mobile Services Boost Member Engagement

Mobile deposit and ‘instant balance’ check are among the most popular features.
'Mobile financial services users tend to be extremely satisfied with the experience.'
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CUs Capture Members’ Investments

Client-centric approach leads to a successful member investment program.
Consumers appear ready to get back into investments. But are CUs prepared to assist them?
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Cookie Yoder

'That Girl' Needed a Job and Found a Career

'I can't imagine myself not being in this movement.'
'I can't imagine myself not being in this movement.'
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Kaylee Williams

A Matter of Logistics

PR pro amplifies CU's voice in the community.
PR pro amplifies CU's voice in the community.
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ERM: Get to the Heart of ‘What If?’

Enterprise risk management serves as an early warning system.
Enterprise risk management serves as an early warning system.
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Rewards Keep CU Cards ‘Top of Wallet’

As demographics change, consumers’ card reward preferences also shift.
Rewards programs are the top driver of which credit card tops a wallet.
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Stars Align for Auto Loans

New- and used-auto loans account for the bulk of CU loan growth.
If you're taking stock of where CUs are doing their heaviest lending, look no further than auto loans.
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Develop a Mobile-First Mindset

Embrace new tools and technologies—notably mobile financial services.
Succeeding in lending requires credit unions to embrace new tools and technologies—notably mobile financial services.
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