Articles by Patrick Totty

Tools of the Trade

CUs Play in the Big Data ‘Sandbox’

New tools allow CUs to analyze data as they like.
CUs can apply their data in many successful ways.
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Business Members Embrace Mobile Services

Features such as remote deposit capture create ‘stickiness.’
Small business owners increasingly are turning to mobile and digital financial services.
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Payments, Data Drive Core Processors

'Unrelenting' drive for efficiency leads to new service capabilities.
Client feedback inspired many improvements, but company-driven innovations also will please credit unions and members.
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Mobile Services Boost Member Engagement

Mobile deposit and ‘instant balance’ check are among the most popular features.
'Mobile financial services users tend to be extremely satisfied with the experience.'
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CUs Capture Members’ Investments

Client-centric approach leads to a successful member investment program.
Consumers appear ready to get back into investments. But are CUs prepared to assist them?
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Cookie Yoder

'That Girl' Needed a Job and Found a Career

'I can't imagine myself not being in this movement.'
'I can't imagine myself not being in this movement.'
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Kaylee Williams

A Matter of Logistics

PR pro amplifies CU's voice in the community.
PR pro amplifies CU's voice in the community.
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ERM: Get to the Heart of ‘What If?’

Enterprise risk management serves as an early warning system.
Enterprise risk management serves as an early warning system.
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Rewards Keep CU Cards ‘Top of Wallet’

As demographics change, consumers’ card reward preferences also shift.
Rewards programs are the top driver of which credit card tops a wallet.
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Stars Align for Auto Loans

New- and used-auto loans account for the bulk of CU loan growth.
If you're taking stock of where CUs are doing their heaviest lending, look no further than auto loans.
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