Community Service

Mystery Shopping: Catch Employees Doing Things Right

February 01, 2005
Mystery Shopping: Catch Employees Doing Things Right February 1, 2005 By Byron McCann Mystery shopping--the practice of having undercover 'members' gauge and report on various service measures--is a great tool to measure how well employees deliver service. But mystery shopping often has been used to punish rather than reward employees,... READ MORE

CU Award Winners Transcend Financial Education

February 01, 2005
CU Award Winners Transcend Financial Education February 1, 2005 By Philip Heckman 'It's not just financial education. It's also media and political education.' That's how judge Angie Pidde explained what made the Michigan Credit Union League stand out as a winner of a 2004 Desjardins Youth Financial Education Award. Last... READ MORE

Top 10 New Tax Year Resolutions You Can Actually Keep

February 01, 2005
Top 10 New Tax Year Resolutions You Can Actually Keep February 1, 2005 You've just finished your year-end planning for your 2004 tax return. Now it's time to give some thought to the 12 months ahead. What are the most important steps you can take in 2005 to improve your... READ MORE

CUs Answer Appeals For Tsunami Relief

February 01, 2005
CUs Answer Appeals For Tsunami Relief February 1, 2005 Nationwide, credit union organizations have put their people-helping-people philosophy into action with heartfelt concern and generous aid for tsunami survivors. The National Credit Union Foundation (NCUF), in support of efforts being undertaken by the World Council of Credit Unions (WOCCU) and... READ MORE

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