Operations

Disaster Role-Playing Exercise

November 01, 2006
Disaster Role-Playing Exercise November 1, 2006 Editor's note: EECU patterned this scenario after an exercise conducted by Jack Henry & Associates' Centurion Disaster Recovery Group . Introduction: For the next several hours, you will be participating in a business continuity and disaster recovery exercise designed to test our decision-making processes... READ MORE

Disaster Recovery Role-Play

November 01, 2006
Disaster Recovery Role-Play November 1, 2006 By Darla Dernovsek Role-playing exercises help credit unions imagine a disaster's impact on everyday operations. At EECU (formerly Educational Employees Credit Union), Fort Worth, Texas, a pandemic role-playing exercise helped the $570 million credit union develop the first draft of a plan aimed at... READ MORE

Due Diligence: Keep Members, Regulators Happy

November 01, 2006
Due Diligence: Keep Members, Regulators Happy November 1, 2006 By Norine Richards The National Credit Union Administration (NCUA) often repeats the "due diligence" theme in regulations, letters to federally insured credit unions, and examiner questionnaires. These eight steps incorporate the points in NCUA's 2001 letter regarding due diligence in selecting... READ MORE

Business Continuity Lessons Learned

November 01, 2006
Business Continuity Lessons Learned November 1, 2006 By Jim Jerving Business continuity planning has changed dramatically due to a confluence of events--both man-made and natural--as well as technology advances. Business continuity consisted of ensuring that the credit union's core processor would be up and running after a disruption of services.... READ MORE

Coin Counter Allows Electronic Transfers Into Consumers' Accounts

November 01, 2006
Coin Counter Allows Electronic Transfers Into Consumers' Accounts November 1, 2006 Coinstar Inc., Bellevue, Wash., has developed the new Coinstar Direct Coin Depositâ„¢ service that will allow consumers to electronically transfer coins into personal accounts. This feature is complemented with Coinstar's new Madison coin-counting kiosk, specifically designed for retail financial... READ MORE

Snapshot: Midyear Financials

November 01, 2006
Snapshot: Midyear Financials November 1, 2006 Midyear Financials Source: National Credit Union Administration READ MORE

CUs Do a World of Good

October 01, 2006
Roberto Heredia maneuvers his motorcycle up and down washed-out gravel roads across a mostly dry creek bed, zipping past the arid, hilly landscape near Bolivia's southern border with Argentina. The loan officer for Magisterio Rural Agencia Padcaya Credit... READ MORE

Create a Member Experience

October 01, 2006
Create a Member Experience October 1, 2006 A study by Right Now Technologies, Bozeman, Mont., reveals that only 22% of customers believe companies 'currently provide an excellent customer experience.'Why CRM FailsAccording to the CUNA TechnologyCouncil white paper, 'Successful CRM Implementations: A Journey of Culture,Technology, and People,' these are common reasons... READ MORE

More Companies Turn to Strategic Workforce Planning

October 01, 2006
More Companies Turn to Strategic Workforce Planning October 1, 2006 An aging workforce and an emerging 'baby boom' retirement wave are driving more companies toward strategic workforce planning, according to a new report by The Conference Board, New York. Strategic workforce planning involves analyzing and forecasting the talent companies need... READ MORE

Great Sales and Service are Music to His Ears

October 01, 2006
Great Sales and Service are Music to His Ears October 1, 2006 Who: Nader Moghaddam What: President/CEO Where: Financial Partners CU, Downey, Calif. Our CU's top service challenge: These are exciting times at our credit union. We implemented a comprehensive sales and service culture and more recently went through a... READ MORE

What's Popular

Popular Stories

Recent Discussion

Your Say: Does Your CU Offer Subprime Loans?

View Results Poll Archive