Operations

Experience Learning Live Joins HR School

August 25, 2009
LEAD STORY Experience Learning Live Joins HR School CUNA’s 2009 Experience Learning Live Conference now offers twice the value as it integrates with the Human Resource (HR) Management School. The new conference, Oct. 25-28 in Nashville, Tenn., will give credit union training and HR professionals more opportunity to network, share... READ MORE

Fast, Fun, and Efficient

August 25, 2009
Fast, Fun, and Efficient Patrick Totty Young adults demand feature-rich Internet banking services. Surrounded by sophisticated electronic media all their lives, it’s not surprising that generations X (those born between 1965 and 1979) and Y (those born during the ’80s and ’90s) prefer the Web and mobile devices as their... READ MORE

Shed Costs With These Technologies

August 25, 2009
LEAD STORY Shed Costs With These Technologies Need to slash costs and boost efficiency? Try these “sure-fire” technologies, advises Jackie Buchanan, executive vice president/chief information officer for $1.3 billion asset Genisys Credit Union, Auburn Hills, Mich., and vice chair of the CUNA Technology Council: • Workflow automation. A good workflow process... READ MORE

Educate, Sell, Repeat

July 20, 2009
By Jim Hanson Gerri Detweiler : “I want CUs to sell their products when they provide financial counseling  because the products you sell won’t harm consumers—unlike the financial products some other providers are pushing on consumers.” Gerri Detweiler is an expert in consumer affairs, working out of Florida. She’s an... READ MORE

CUs Reach Out to Hispanics

July 20, 2009
LEAD STORY The Credit Union National Association (CUNA) and Coopera Consulting, Des Moines, Iowa, have formed a partnership to help credit unions reach Hispanic members on a national scale. Coopera, an Iowa Credit Union League subsidiary, works with credit unions of all sizes to grow in membership and assets by... READ MORE

Regulatory Storm Intensifies

July 20, 2009
  Key concerns will continue to dominate the regulatory landscape. Mary Dunn Working in the Credit Union National Association’s (CUNA) Washington office lately has been like being in the vortex of a hurricane. The issues keep swirling as the regulatory storm intensifies. While CUNA follows virtually all issues affecting credit... READ MORE

Study Cites Top CU Challenges

July 20, 2009
LEAD STORY  Attracting new members, dealing with the economy, retaining current members, and adapting programs to new technology are the biggest challenges facing credit unions. So says a survey conducted by Credit Union 24, Tallahassee, Fla. It examines successes and competitive challenges credit unions currently face. The top challenges credit... READ MORE

Identity Theft & Fraud: The New 'Armed Robbery'

July 20, 2009
The Heartland Payment Systems breach  taught credit unions several valuable lessons, says Steve Gibbs, assistant vice president of the Texas Credit Union League’s Shared Compliance Resources: We’re all vulnerable to fraud and compromised data; We need to work more closely with vendors (shared audits, etc.); We can’t assume any system... READ MORE

Member Acquisition & Retention, Economy Top CU Concerns

July 20, 2009
Attracting new members, the economy, retaining current members, and adapting programs to new technology are the biggest challenges credit unions face. So says a survey conducted by Credit Union 24 , Tallahassee, Fla. It examines successes and competitive challenges credit unions currently face. According to the report, the top challenges... READ MORE

Join the Credit Card Fraud Fight

July 20, 2009
By Donna Huppler The fight against credit and debit card fraud has become like a high-speed, high-stakes game of chess for credit union card processors. Each move by the criminals must be countered by the good guys. It becomes a constant battle to protect cardholding members’ accounts and assets while... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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