Operations

Sales and Service: Be 'Value-Driven' October 1, 2008 To compete and grow in today's financial industry, many credit unions continue to add new products and services, expand fields of membership, upgrade technology, and streamline processes. While products, technology, and pricing strategies can be duplicated by your competitors, one strategy that... READ MORE

Do You Have an ACH Work Plan? September 1, 2008 By Mary Gilmeister Over the past few years the financial services industry has experienced dramatic changes in the way payments are made and processed. A 2007 Federal Reserve payment study showed that from 2000-2003, the number of electronic payments per... READ MORE

Does Your CU Need a Project Management Office? September 1, 2008 By Thomas B. Clark, Ph.D. Most companies today must execute a continuing stream of strategic and highly complex projects such as new product implementations, construction or major facilities, marketing campaigns, mergers, and special events. Any given company may have... READ MORE

Want Growth? Do Right By Members August 1, 2008 By Michelle Cunningham What's the key to member growth? It's doing the right thing by members, according to Rudy Hanley, president/CEO of SchoolsFirst Federal Credit Union (formerly Orange County Teachers Federal Credit Union), Santa Ana, Calif. Hanley presented his ideas on... READ MORE

The Changing Face of Debit Card Fraud August 1, 2008 Growth in debit card transactions has a downside: Growth in debit card fraud. Krista Tedder, fraud manager for First Data Financial Services , Greenwood Village, Colo., advises credit unions about new debit card scams and how to avoid them. What... READ MORE

Streamline Card Processing to Reduce Fraud August 1, 2008 By Dusty Bowers Just as one-stop shopping appeals to time-strapped consumers, using the same processor for debit personal identification number (PIN) and signature and credit card transactions can improve security, operational efficiency, and member service. Credit unions studying how best to... READ MORE

An Ounce of Fraud Prevention is Worth Millions in Cures August 1, 2008 By Kevin Joy As online banking activities grow, phishing attacks have become a prime source of identity theft. Credit unions are now finding themselves battling an escalating number of these attacks that are specifically designed to acquire... READ MORE

Insider Fraud and Your CU August 1, 2008 By Michael Mulholand No credit union manager wants to think his/her employees are stealing money or member information. But internal fraud (employee fraud) is a major problem for financial institutions of all sizes—not just the biggest banks. In fact, as more of... READ MORE

Adaptable Fraud Prevention: A Global Solution August 1, 2008 By Karen Postma It's no surprise that given the increased use of payment cards by consumers from Boston to Bangkok and places in between, card fraud is on the rise. Losses total in the hundreds of millions of dollars for debit... READ MORE

The Three Most Common Types of Fraud August 1, 2008 By Alyssa Martin, CPA What happens when an organization detects fraud? The most direct cost of that fraud may be measured by the amount of assets stolen or in the difference between actual financial performance and what was presented in... READ MORE