Operations

Contactless Cards: Lower Risks and Raise Rewards

September 25, 2009
Advancements in payment technologies continue to offer speed and convenience for members. But at the same time, fraudsters have become more resourceful in their abilities to penetrate these new devices. READ MORE

Accounting vs. Reality

September 23, 2009
Bill Hampel Accounting rules turned a bad financial crisis into a horrible one. Some of my best friends are accountants. I know and like many accountants from credit unions around the country. Our chief financial officer is a certified public accountant and a fine person, although she does have a... READ MORE

Community Conference Is for All CUs

September 23, 2009
CUNA’s Community Credit Union &Growth Conference isn’t just for community credit unions. It’s for every credit union looking to capture membership potential. The conference, Oct. 21-24 in Las Vegas, will explore a diverse range of topics, including: • Community credit union best practices; • Reaching out to Hispanics; • Targeting generation Y; • Financial... READ MORE

Members Get a Charge Out of Prepaid Cards

September 23, 2009
Patrick Totty Vendors offer an array of specialized card options. Brian Scott remembers when The Members Group introduced prepaid card products for credit unions. “It was about six years ago,” says Scott, vice president of sales for the Des Moines, Iowa-based company. “The primary impetus that pushed us into the... READ MORE

One of 10 Robberies Targets CUs

September 23, 2009
Among the 1,278 financial institution robberies during the second quarter of 2009, 117 occurred at credit unions, according to statistics from the Federal Bureau of Investigation (FBI). That’s far less than banks suffered during this period (1,124) but more than thrifts (26) and mutual savings banks (11). Cash was taken... READ MORE

Community Conference Is For All CUs

August 27, 2009
The Credit Union National Association's (CUNA) Community Credit Union & Growth Conference , Oct. 21-24 in Las Vegas, isn’t just for community credit unions. It’s for every credit union looking to reach out and grow their membership, including the young, ethnic groups, and the underserved. The conference spotlights credit unions’... READ MORE

Disaster Recovery: The Pressure Is On

August 27, 2009
Disaster recovery budgets will remain flat for the next few years despite rising disaster recovery pressures on organizations due to soaring downtime costs and more stringent information technology (IT) service level requirements. This will require IT professionals to do more with less, according to Symantec Corp.’s  fifth annual IT Disaster... READ MORE

Show Me the Data: Boost Card Success With Information

August 27, 2009
By Brian Scott Every swipe of a credit card generates hundreds of lines of data. Everything from merchant information to purchase details to rate and finance statistics are captured and stored following each plastic transaction. Buried deep within this data are the answers to questions that can mystify even the... READ MORE

Watz dis nu teknoloG?

August 25, 2009
Watz dis nu teknoloG? James Collins The blogosphere is an alien world to the uninitiated. Today’s technological landscape is an alien world to many of us. While I still get a morning paper for the news, my kids were way ahead via something called “Twitter.” I was even referred to... READ MORE

ICU Day Spotlights CU Benefits

August 25, 2009
In response to the challenges facing credit unions and cooperatives worldwide, this year’s International Credit Union (ICU) Day® theme reminds people everywhere of the advantages credit unions provide their members. The idea for this year’s ICU Day theme—“Your Money. Your Choice. Your Credit Union.”—came from Stan Cowan, vice president of... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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