Operations

Love And The Online Member

December 01, 2005
Love And The Online Member December 1, 2005 By Mary Mink Hang out in the right places Use a good pickup line Understand that beauty is in the beholder's eye Test for compatibility Know when to go all the way Plan your future together Don't get lazy or greedy Building... READ MORE

Internet Banking Security: Four Considerations

December 01, 2005
Internet Banking Security: Four Considerations December 1, 2005 By Patrick Totty Jim Maloney, chief security executive for Corillian Corp. , Hillsboro, Ore., says financial institutions will continue to see methods of attack evolve: Trojan horses, viruses, phishing, and pharming.' That's why credit unions should keep four things in mind about... READ MORE

The Finer Points Of HSA Reporting

December 01, 2005
The Finer Points Of HSA Reporting December 1, 2005 By Dennis L. Zuehlke After a slow start, health savings accounts (HSAs) are taking off as more credit unions begin to offer these tax-advantaged accounts, used to pay for health care expenses. Although HSAs have been available since Jan. 1, 2004,... READ MORE

Harland Introduces Check Fraud Prevention Technology

December 01, 2005
Harland Introduces Check Fraud Prevention Technology December 1, 2005 Every year, millions of consumers fall victim to identity theft, which according to the Federal Trade Commission is the nation's fastest-growing crime. Based on research conducted by John H. Harland Co. , 70% of consumers would be more likely... READ MORE

Thwart Debit Card Fraud At Every Turn

November 01, 2005
Thwart Debit Card Fraud At Every Turn November 1, 2005 By Glen Lee As debit card use grows, credit unions should apply the same security measures they use with credit cards. This strategy is designed to protect both member cardholders and credit unions. MasterCard and Visa promise consumers no liability... READ MORE

Manage Risk In A Rising-Rate Environment

November 01, 2005
Manage Risk In A Rising-Rate Environment November 1, 2005 By Tom Manley, CFA Determining the level of risk your credit union should take always is challenging, whether you're dealing with credit, interest-rate, or liquidity risk. Add today's flat yield curve and it makes for an especially demanding environment, placing pressures... READ MORE

Security, Innovation Top This CEO's Agenda

November 01, 2005
Security, Innovation Top This CEO's Agenda November 1, 2005 Who: James Blake What: President/CEO Where: HarborOne CU, Brockton, Mass. What's your CU's most compelling security initiative? Given the increasing pervasiveness of identity theft and fraud-related activities, we have begun a process working with our data center, COCC, [Avon, Conn.] where... READ MORE

What's The Most Common Disaster Planning Mistake CUs Make?

November 01, 2005
What's The Most Common Disaster Planning Mistake CUs Make? November 1, 2005 Beware Complacency The biggest mistake probably is complacency--not taking it seriously. It's difficult because there are so many other things to think about. But planning is absolutely critical if a disaster occurs. If we had a major disaster,... READ MORE

Future Forum Daily News

October 01, 2005
Future Forum Daily News October 1, 2005 CUNA FUTURE FORUM DAILY NEWS The following documents require Adobe reader to view. (Get Adobe Reader here. ) Sunday, September 25, 2005 Monday, September 26, 2005 Tuesday, September 27, 2005 READ MORE

CUNA Addresses CU/Bank Conversions

October 01, 2005
CUNA Addresses CU/Bank Conversions October 1, 2005 By Eugene Johnson Why are some large credit unions suddenly interested in converting to mutual savings bank charters? And how are credit union leagues and the Credit Union National Association (CUNA) addressing the issue? Ostensibly, credit union officials say they need to convert... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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