Operations

Collection Q&A: Follow-Up Is Job No. 1

March 01, 2006
Collection Q&A: Follow-Up Is Job No. 1 March 1, 2006 Wauna Federal Credit Union's collection mantra: Focus on what's important. That may mean eliminating certain activities if staff aren't completing fundamental efforts, according to John Basco, director of collections for Wauna Collection Services, a credit union service organization (CUSO) owned... READ MORE

When A Big Player Moves, You Must Too

March 01, 2006
When A Big Player Moves, You Must Too March 1, 2006 By Clark Crowdus Attention shoppers! Google is entering the payments business. The search behemoth recently acknowledged publicly that it's testing and will soon launch an Internet-payment service called GBuy. A major competitor, PayPal, a subsidiary of eBay and the... READ MORE

Bruce Beaudette: 'Carry Your Share Of The Advocacy Load'

March 01, 2006
Bruce Beaudette: 'Carry Your Share Of The Advocacy Load' March 1, 2006 Who: Bruce Beaudette What: CEO Where: Sunmark FCU, Schenectady, N.Y. Why did you become politically active? It began in earnest with the bankers' lawsuit, the Supreme Court decision on credit unions' fields of membership, and H.R. 1151. I... READ MORE

How Do You Address Members' Online Security Concerns?

March 01, 2006
How Do You Address Members' Online Security Concerns? March 1, 2006 By Cathy Fleming Educate Members, Staff We continue to educate members about the security measures we have in place. We also educate our staff so they can talk credibly about it. The media loves to talk about electronic fraud,... READ MORE

Software Token Provides Multi-Factor Authentication

March 01, 2006
Software Token Provides Multi-Factor Authentication March 1, 2006 An innovative 'Software Token' developed by Cavion Plus, Mounds View, Minn., allows financial institutions to satisfy regulators' demands for multi-factor authentication to verify the identity of online banking users. Cavion Plus introduced its Software Token authentication solution as part of Version 3.3... READ MORE

Computer Crime

March 01, 2006
Computer Crime March 1, 2006 How CUs Spend Their Marketing Dollars 2005 vs. 2000   2005 2000 Loans (real estate and consumer)41% 37% Attracting new members/conducting market research/CU branding2724Share draft/checking accounts and other savings programs1721PC banking, debit cards, and other remote-banking services 1113Other4%5% Source: CUNA's 2005-2006 Consumer Lending Survey READ MORE

Collaboration Key To CU Survival

February 01, 2006
CUs must grow to successfully compete in the financial services marketplace. READ MORE

Conduct An Energy Audit

February 01, 2006
Conduct An Energy Audit February 1, 2006 Knowing your organization's baseline energy use and the relative performance of your entire portfolio is only part of the information needed to reduce energy use and expenditures. Periodic assessment of the performance of equipment, processes, and systems will help you identify opportunities for... READ MORE

Succeeding With Investment Services

February 01, 2006
Succeeding With Investment Services February 1, 2006 Position As Core Products Successful investment services are positioned as core products that are fully integrated into strategic planning, marketing, and referral incentives. Credit unions and credit union service organizations (CUSOs) gain credibility by hiring investment executives with proven track records in building... READ MORE

Computer Crime

February 01, 2006
Computer Crime February 1, 2006 Virus attacks remain the top threat to computer security, according to a report by the Computer Security Institute (CSI), San Francisco. But close behind are unauthorized use of computer systems and 'denial of service' attacks--sending more traffic to a network address than the system can... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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