Operations

ID Theft Protection and Resolution

April 01, 2007
ID Theft Protection and Resolution April 1, 2007 One solution is to assign a specially trained coordinator to each ID theft victim to help resolve the problem. Worldwide Assistance's ID Theft Resolution service takes this approach, freeing victims to focus on normal daily life instead of on anxiety and ID... READ MORE

What Makes Companies Thrive? Eleven Myth-Shattering Findings

April 01, 2007
What Makes Companies Thrive? Eleven Myth-Shattering Findings April 1, 2007 Oft-cited sources of competitive advantage have little or no impact on consistent, organic growth. That was a key finding revealed in "The Road to Organic Growth: How Great Companies Consistently Grow Marketshare from Within," by Edward Hess.  Hess's research revealed... READ MORE

Spotlight: Kern FCU CEO DeAnn Straub

April 01, 2007
Spotlight: Kern FCU CEO DeAnn Straub April 1, 2007 Who: DeAnn Straub What: President/CEO Where: Kern Federal Credit Union , Bakersfield, Calif. How Kern FCU's culture changed since a 2003 embezzlement: The embezzlement really didn't really change our culture. An audit showed we indeed had proper internal controls in place.... READ MORE

Strange But True Robberies

April 01, 2007
Strange But True Robberies April 1, 2007 Police Pinch Charlie's Angels Three female bandits, dubbed Charlie's Angels due to their similarities to the popular 1970s TV show, pleaded guilty in federal court to robbery charges and are headed to prison. Women account for only 2% to 3% of all bank... READ MORE

How Can CUs Foster Innovation? Part I

April 01, 2007
How Can CUs Foster Innovation? Part I April 1, 2007 The credit union movement has some great thought leaders, says new National Association of Credit Union Service Organizations (NACUSO) President/CEO Tom Davis. But he rates credit unions' overall level of innovation as "relatively low to moderate." Davis and NACUSO Board... READ MORE

Study Reveals Data Security Threats

April 01, 2007
Study Reveals Data Security Threats April 1, 2007 Recent survey data from Intel and Symantec reveals that 28% of respondents from financial institutions said disabled security precautions led to malicious attacks on their networks. While 89% of respondents feared hackers/virus/Trojan horse attacks as a source of the security intrusion, 82%... READ MORE

Seminar Helps Staff Cope With Robbery

April 01, 2007
Seminar Helps Staff Cope With Robbery April 1, 2007 The Credit Union National Association will hold a Robbery & Fear Seminar in San Francisco June 10, just prior to the Security & Fraud Institute. This unique, one-day seminar provides insight on how to prepare and protect your staff in case... READ MORE

Staff Recruiting: Learn From the Best

March 01, 2007
Staff Recruiting: Learn From the Best March 1, 2007 The University of Oregon named Oregon Community Credit Union's Cheryl Collins its recruiter of the year. Here's how she convinces the university's best and brightest to start credit union careers. Q How many people did you recruit for Oregon Community CU... READ MORE

Lessons in Member Service

March 01, 2007
Lessons in Member Service March 1, 2007 When Vicki Smith joined Rogue Federal Credit Union in 1977, the Medford, Ore., institution had $10 million in assets and about 12 employees. It now has more than $370 million in assets and 150 employees. Smith, chief member relations officer, reflects on the... READ MORE

Biometric Innovations

March 01, 2007
Biometric Innovations March 1, 2007 By Jim Jerving Biometrics is not security's silver bullet. Rather, it provides another option to consider, especially in the area of user authentication. It's another layer of the security onion that helps deter threats to an organization's data. Biometrics is the science and technology of... READ MORE

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