Operations

Thirteen Habits Every Manager Should Develop

June 01, 2007
Thirteen Habits Every Manager Should Develop June 1, 2007 Being successful in business requires forming good habits, says Ty Freyvogel, founder of Entrepreneurslab.com . He says developing these 13 habits will help managers eliminate problems before they arise: 1. Review all systems from top to bottom Examine what's working and... READ MORE

Is the CU Business Model Sustainable?

June 01, 2007
The CU industry is at an inflection point characterized by changing business models, new types of competition, no strategic market differentiation, and a host of other challenges. READ MORE

CUs Tackle the Authentication Challenge

June 01, 2007
CUs Tackle the Authentication Challenge June 1, 2007 With the proliferation of online banking, secure authentication is increasingly important for credit unions. However, choosing an effective multi-factor authentication technology can be particularly challenging for financial institutions. Consumers expect to have immediate and unobstructed access to their accounts, regardless of the... READ MORE

Health-Care Costs a Weighty Issue

May 01, 2007
Health-Care Costs a Weighty Issue May 1, 2007 By Victoria White Lennyx Corporate health-care costs continue to rise at alarming rates—double the inflation rate and four times defense spending in 2005 (the latest year data are available), according to the National Coalition on Health Care (NCHC). Employers now pay more... READ MORE

Why Don't You Target the Hispanic Market?

May 01, 2007
Why Don't You Target the Hispanic Market? May 1, 2007 By Tony Malaghan The latest U.S. Census Bureau population estimates put the U.S. Hispanic population at 42.7 million, or 14.4% of the U.S. population. This means one out of seven U.S. inhabitants are Hispanic. The Bureau projects by 2050 the... READ MORE

Security As a Marketing Differentiator

May 01, 2007
Security As a Marketing Differentiator May 1, 2007 By Jay Barbour Historically, information technology (IT) security has been a business cost center. However, with the scope and scale of recent data breaches, including the TJX Co.s fiasco, consumers are tired of doing business with organizations that don't adequately protect personal... READ MORE

The Biggest Fraud Risk CU Executives Aren't Considering

May 01, 2007
The Biggest Fraud Risk CU Executives Aren't Considering May 1, 2007 By Terrence DeFranco Synthetic identity fraud is a credit union killer. Here's what you need to know to prevent an attack. It's instant and under the radar. A criminal systematically manipulates parts of an identity—usually a letter in a... READ MORE

And the Winner is...

May 01, 2007
And the Winner is... May 1, 2007 Our iPod winner, Mickey Kinder, joined $580 million asset Evansville (Ind.) Teachers Federal Credit Union in November 2006 as executive vice president/chief operating officer. Find out what his staff doesn't know about him. What's the biggest challenge facing Evansville Teachers FCU? I believe... READ MORE

Spotlight: Doug Ferraro

May 01, 2007
Spotlight: Doug Ferraro May 1, 2007 Who: Doug Ferraro What: President/CEO Where: Bellco CU , Englewood, Colo. What's your No. 1 business challenge? The transition to a community credit union has proven to be out biggest challenge by far. Our primary sponsors were telecom-based and the industry has suffered major... READ MORE

Risk Is Measurable

April 01, 2007
Risk Is Measurable April 1, 2007 By Jeromie Jackson "Risk cannot be measured," is a common scientific and mathematical phrase often applied to information security. While it's true some risk measurements are subjective, it's naive to believe measurements aren't attainable. Risk is not a number, but a measurement of risk... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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