Operations

Judy McCartney on Leadership

December 01, 2007
Judy McCartney on Leadership December 1, 2007 A new life chapter awaits Judy McCartney, president/CEO, Orange County's Credit Union , Santa Ana, Calif., as she retires Jan. 1, 2008, following nearly four decades in the credit union movement. In recent years, she graciously shared her time and experience by serving... READ MORE

Target Sales to Increase Wallet Share

December 01, 2007
Target Sales to Increase Wallet Share December 1, 2007 By Beth Stetenfeld Imagine your members are candy bars: Snickers®, Milky Way Bar®, and 3 Musketeers®. You're told to grab as many as you can in 10 seconds. What do you do? Next, you're told Snickers are worth $1; Milky Way... READ MORE

Branch Placement Starts With a Mission

December 01, 2007
Branch Placement Starts With a Mission December 1, 2007 By Beth Stetenfeld When something goes wrong with a branch location, usually it traces back to decisions made at the beginning of the placement process, says Shaun Pond, senior vice president, IBT Enterprises , Norcross, Ga., a CUNA strategic alliance provider... READ MORE

Big Champion for Small CUs

December 01, 2007
If you're not on Lynda Milton's calendar for the day and want to meet with her, good luck. READ MORE

CU Hero: Big Champion for Small CUs

December 01, 2007
CU Hero: Big Champion for Small CUs December 1, 2007 If you're not on Lynda Milton's calendar for the day and want to meet with her, good luck. The CEO of the $5.4 million asset Houston Teamsters Federal Credit Union rarely has a minute to spare. Milton has worked 41... READ MORE

Nine Morals for Member-Centric Branding

November 01, 2007
Nine Morals for Member-Centric Branding November 1, 2007 "Creating beliefs in the hearts and minds of your customers about you, your company, your values—your brand—is the core element of success. That means keeping the promises you make … and even the ones you imply," says author Scott Deming. Deming uses... READ MORE

Mortgage-Backed Securities: To Sell or not to Sell?

November 01, 2007
Mortgage-Backed Securities: To Sell or not to Sell? November 1, 2007 By Emily Moré Hollis Countrywide Financial Corp., Calabasas, Calif., in August, announced liquidity problems due to its inability to sell securities collateralized by mortgage loans. This prompted investor questions about the risk of principal losses on Countrywide securities backed... READ MORE

Capital: How Much is Enough?

November 01, 2007
Capital: How Much is Enough? November 1, 2007 By R. Jeffery Harris How much capital do credit unions need? Some might volunteer a specific number such as 6% because of experience with fairly recent Prompt Corrective Action requirements. Others might pick a higher number such as 11% because that appears... READ MORE

Embrace Member-Driven Design

November 01, 2007
Embrace Member-Driven Design November 1, 2007 To remain competitive, organizations must strive for better, faster, and less expensive ways to bring new products and services to market. Likewise, credit unions must bring products and services to market in a more member-focused, expedient, and economical fashion. In the broadest sense, architecture... READ MORE

Seven Steps to Better Business Planning

November 01, 2007
Seven Steps to Better Business Planning November 1, 2007 By Richard L. Sandenaw In your annual strategic planning sessions, is your approach focused for success? For example, what if changing business priorities and operational challenges prevent management from focusing on its board-approved plans? What are the odds that unforeseen problems... READ MORE

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