Operations

Roberto Heredia maneuvers his motorcycle up and down washed-out gravel roads across a mostly dry creek bed, zipping past the arid, hilly landscape near Bolivia's southern border with Argentina. The loan officer for Magisterio Rural Agencia Padcaya Credit... READ MORE

Create a Member Experience October 1, 2006 A study by Right Now Technologies, Bozeman, Mont., reveals that only 22% of customers believe companies 'currently provide an excellent customer experience.'Why CRM FailsAccording to the CUNA TechnologyCouncil white paper, 'Successful CRM Implementations: A Journey of Culture,Technology, and People,' these are common reasons... READ MORE

More Companies Turn to Strategic Workforce Planning October 1, 2006 An aging workforce and an emerging 'baby boom' retirement wave are driving more companies toward strategic workforce planning, according to a new report by The Conference Board, New York. Strategic workforce planning involves analyzing and forecasting the talent companies need... READ MORE

Great Sales and Service are Music to His Ears October 1, 2006 Who: Nader Moghaddam What: President/CEO Where: Financial Partners CU, Downey, Calif. Our CU's top service challenge: These are exciting times at our credit union. We implemented a comprehensive sales and service culture and more recently went through a... READ MORE

Survey: CUs Expand Service to Hispanic Market October 1, 2006 Credit unions with a significant number of potential Hispanic members--identified as at least 11% of their field of membership--reach out to serve that market. That's one finding from a new survey by the Credit Union National Association's (CUNA) Hispanic Resource... READ MORE

Get Behind Candidates Who Support CUs' Mission September 1, 2006 Get Behind Candidates Who Support CUs' Mission By Ann Peterson "I've made phone calls, licked stamps, built and delivered signs, walked precincts, you name it." Those are just a few grassroots activities Sue Longson, president of $55 million asset SONEPCO... READ MORE

CEO Raises the Bar at Work, Home September 1, 2006 Who: Simone Lagomarsino What: President/CEO Where: Kinecta Federal Credit Union, Manhattan Beach, Calif. What I bring to the CU from the banking world: My vision for a strong organization has always been about service. We're all in the financial services... READ MORE

International CU Day Resources September 1, 2006 Materials celebrating and promoting International Credit Union (ICU) Day now are available from the Credit Union National Association (CUNA). 'Credit Unions Making a World of Difference' was selected as the official theme for this year's ICU Day, Thursday, Oct. 19. The theme, voted... READ MORE

CUNA Mutual Among First to Offer Mutual Funds September 1, 2006 MEMBERS® Mutual Funds, a fund family managed by CUNA Mutual's MEMBERS Capital Advisors, is among the first investment companies to take advantage of a new Securities and Exchange Commission (SEC) ruling by offering broad-based asset allocation fund portfolios.... READ MORE

Competition In The Internet Age: Live Your Brand August 1, 2006 By Ray Parenteau The good news is that the Web brings prospects to your door. The bad news is that cyberspace puts you in competition with every lender in the world. The very tools that allow you to close... READ MORE