Operations

Compliance Q&A: Holiday Hours, FCRA

November 01, 2008
Compliance Q&A: Holiday Hours, FCRA November 1, 2008 By Valerie Moss Q Staff members often debate whether the credit union can close for more than three consecutive days during the holiday season. Is there any federal regulation limiting the number of consecutive days a federal credit union can remain closed?... READ MORE

Should CUs Accept the Matricula Consular?

October 01, 2008
Should CUs Accept the Matricula Consular? October 1, 2008 Should credit unions accept the matricula consular to give immigrants access to nonpredatory financial services? Or does its acceptance encourage illegal immigration? Tell us what you think. Yes, and maybe open shared branches in Mexico Yes, it's my opinion that we... READ MORE

Mica: CUs are Safe and Sound

October 01, 2008
Mica: CUs are Safe and Sound October 1, 2008 Credit Union National Association ( CUNA ) President/CEO Dan Mica assured a national television audience that federally insured deposits in the nation's credit union system are safe and have the full backing of the U.S. government. Live on Fox Business News,... READ MORE

Sample Convention CU 'Tweets'

October 01, 2008
Sample Convention CU 'Tweets' October 1, 2008 Credit unions got the latest credit union take on happenings at the Democratic (DNC) and Republican National Conventions (RNC) through Credit Union National Association ( CUNA ) staff postings on Twitter . "Tweets" are instant, short, online postings—limited to no more than 140... READ MORE

Sales and Service: Be 'Value-Driven'

October 01, 2008
Sales and Service: Be 'Value-Driven' October 1, 2008 To compete and grow in today's financial industry, many credit unions continue to add new products and services, expand fields of membership, upgrade technology, and streamline processes. While products, technology, and pricing strategies can be duplicated by your competitors, one strategy that... READ MORE

Do You Have an ACH Work Plan?

September 01, 2008
Do You Have an ACH Work Plan? September 1, 2008 By Mary Gilmeister Over the past few years the financial services industry has experienced dramatic changes in the way payments are made and processed. A 2007 Federal Reserve payment study showed that from 2000-2003, the number of electronic payments per... READ MORE

Does Your CU Need a Project Management Office?

September 01, 2008
Does Your CU Need a Project Management Office? September 1, 2008 By Thomas B. Clark, Ph.D. Most companies today must execute a continuing stream of strategic and highly complex projects such as new product implementations, construction or major facilities, marketing campaigns, mergers, and special events. Any given company may have... READ MORE

Want Growth? Do Right By Members

August 01, 2008
Want Growth? Do Right By Members August 1, 2008 By Michelle Cunningham What's the key to member growth? It's doing the right thing by members, according to Rudy Hanley, president/CEO of SchoolsFirst Federal Credit Union (formerly Orange County Teachers Federal Credit Union), Santa Ana, Calif. Hanley presented his ideas on... READ MORE

The Changing Face of Debit Card Fraud

August 01, 2008
The Changing Face of Debit Card Fraud August 1, 2008 Growth in debit card transactions has a downside: Growth in debit card fraud. Krista Tedder, fraud manager for First Data Financial Services , Greenwood Village, Colo., advises credit unions about new debit card scams and how to avoid them. What... READ MORE

Streamline Card Processing to Reduce Fraud

August 01, 2008
Streamline Card Processing to Reduce Fraud August 1, 2008 By Dusty Bowers Just as one-stop shopping appeals to time-strapped consumers, using the same processor for debit personal identification number (PIN) and signature and credit card transactions can improve security, operational efficiency, and member service. Credit unions studying how best to... READ MORE
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