Operations

Benefit Prefunding May Offset Costs

January 01, 2008
Benefit Prefunding May Offset Costs January 1, 2008 By John Moreno Recent National Credit Union Administration (NCUA) regulations and subsequent clarifying opinion letters may slow rising benefit costs by allowing federally chartered credit unions to prefund future benefit obligations using normally nonpermissable investment vehicles. The most widespread example of this... READ MORE

Judy McCartney on Leadership

December 01, 2007
Judy McCartney on Leadership December 1, 2007 A new life chapter awaits Judy McCartney, president/CEO, Orange County's Credit Union , Santa Ana, Calif., as she retires Jan. 1, 2008, following nearly four decades in the credit union movement. In recent years, she graciously shared her time and experience by serving... READ MORE

Target Sales to Increase Wallet Share

December 01, 2007
Target Sales to Increase Wallet Share December 1, 2007 By Beth Stetenfeld Imagine your members are candy bars: Snickers®, Milky Way Bar®, and 3 Musketeers®. You're told to grab as many as you can in 10 seconds. What do you do? Next, you're told Snickers are worth $1; Milky Way... READ MORE

Branch Placement Starts With a Mission

December 01, 2007
Branch Placement Starts With a Mission December 1, 2007 By Beth Stetenfeld When something goes wrong with a branch location, usually it traces back to decisions made at the beginning of the placement process, says Shaun Pond, senior vice president, IBT Enterprises , Norcross, Ga., a CUNA strategic alliance provider... READ MORE

Big Champion for Small CUs

December 01, 2007
If you're not on Lynda Milton's calendar for the day and want to meet with her, good luck. READ MORE

CU Hero: Big Champion for Small CUs

December 01, 2007
CU Hero: Big Champion for Small CUs December 1, 2007 If you're not on Lynda Milton's calendar for the day and want to meet with her, good luck. The CEO of the $5.4 million asset Houston Teamsters Federal Credit Union rarely has a minute to spare. Milton has worked 41... READ MORE

Nine Morals for Member-Centric Branding

November 01, 2007
Nine Morals for Member-Centric Branding November 1, 2007 "Creating beliefs in the hearts and minds of your customers about you, your company, your values—your brand—is the core element of success. That means keeping the promises you make … and even the ones you imply," says author Scott Deming. Deming uses... READ MORE

Mortgage-Backed Securities: To Sell or not to Sell?

November 01, 2007
Mortgage-Backed Securities: To Sell or not to Sell? November 1, 2007 By Emily Moré Hollis Countrywide Financial Corp., Calabasas, Calif., in August, announced liquidity problems due to its inability to sell securities collateralized by mortgage loans. This prompted investor questions about the risk of principal losses on Countrywide securities backed... READ MORE

Capital: How Much is Enough?

November 01, 2007
Capital: How Much is Enough? November 1, 2007 By R. Jeffery Harris How much capital do credit unions need? Some might volunteer a specific number such as 6% because of experience with fairly recent Prompt Corrective Action requirements. Others might pick a higher number such as 11% because that appears... READ MORE

Embrace Member-Driven Design

November 01, 2007
Embrace Member-Driven Design November 1, 2007 To remain competitive, organizations must strive for better, faster, and less expensive ways to bring new products and services to market. Likewise, credit unions must bring products and services to market in a more member-focused, expedient, and economical fashion. In the broadest sense, architecture... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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