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Articles Tagged with 'training'
CU’s Learning Culture Enhances Member Experience
March 28, 2012
Summit CU in Madison, Wis., honored for exemplary staff education and development.
Training Options Help CUs Shoulder Reg Burden
March 10, 2012
Credit unions’ compliance burden has never been heavier. Fortunately, the list of CUNA’s training opportunities has never been longer.
Consumers Confused About Credit Card Terms
February 01, 2012
In December 2011, the Consumer Financial Protection Bureau (CFPB) issued a report on its first three months of collecting credit card complaint data.
Interim CEOs Are Key to Succession Plans
November 17, 2011
Few components to successful CEO succession are more important than selecting an interim CEO.
Directors Go Back to School
November 01, 2011
NCUA’s financial literacy requirements are pushing credit union directors to combine the will to offer volunteer leadership with the skills required to assess financial performance.
What You Don’t Know Really Can Hurt You
September 12, 2011
Without proper security awareness training, most front-line employees will be unaware of their surroundings and oblivious to social engineering.
CUNA Offers Board Financial Literacy Certificate
March 14, 2011
CUNA helps CUs prepare for NCUA requirements on board financial literacy.
CUNA Tools January 2011
January 01, 2011
Training opportunities come in a wide range of formats.
Don't Get Dust in the Server & Other Core Conversion Lessons
December 23, 2010
Done right, a core processing conversion can be more than a technology upgrade. It can transform a CU.
Create a Culture of Learning in Your CU
November 18, 2010
Providing learning and development opportunities helps employees meet job challenges and provide great member service.
Credit Union Magazine
March 2014 digital edition
Tweets about "#CUNAGAC"
A New Payments Paradigm
Prepare for the End of Gridlock
Solving the Fannie and Freddie Puzzle
Reviving the Spirit of St. Louis
This is a great list, but falls short. Consider the myriad of other risks that can bring the credit union to its knees: Technology risks including viruses, trojans, data breaches and other forms of security compromises. People risks, including disgruntled employees, social engineering attempts, social unrest, prison breakout, social media entries that also affect the mentioned reputational risk. Environmental risks, which could include derailed or overturned chemical tankers,blizzards, hurricanes, tornados, sink holes (save the Corvettes!), earthquakes, mudslides, forest fires. Leaders always need to be asking themselves, "What could stop us from performing our mission?" A solid crisis management organization, coupled with a realistic, exercised business continuity plan is vital to ensure continued operations.
Cash America self reported the Ohio collections robo signing incident which was a violation of company policy. An outside investigation was conducted and findings were reported to the state and CFPB. Customers were refunded money due the company before any federal or state action was announced.
This important article managed to engage & inform in a few short minutes. Kudos, CU Magazine!
This is such a great example of credit unions giving back. The key with Complex Community is that they don't just do these acts of kindness just to do them. They are a part of their culture (as you noted). Before starting a similar program, other credit unions should do a deep dive into their culture and then match their program to who they are.
This article is spot-on regarding engagement. In fact, many credit unions need to replace their sales training with member engagement training. Your members don't want to be sold to--they want to be engaged with. Likewise, your front-line staff are not sales people--they are educators.
Tweets by @cumagazine
Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?
William Armstrong, Northeast Community CU
Dan Morrisey, Queen of Peace Arlington FCU
William Rissel, Fort Knox FCU
Joni Senkpeil, Illinois CU System
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