Articles Tagged with 'consumers'

Two More Reasons to Keep Healthcare Reform on Your Radar

August 09, 2013
The opportunity for CUs to engage consumers is tremendous. READ MORE

CU Member Loyalty Rises at Banks’ Expense

August 02, 2013
Financial crisis triggered many consumers to move their business from banks to CUs. READ MORE

Lack of CU Awareness Persists

July 31, 2013
The importance of turning nonmembers into members, especially young adults, can’t be overstated. READ MORE

CU Branches Evolve to Meet Members' Needs

July 19, 2013
Four CUs discuss changes designed to elevate staff efficiency, reduce costs, and improve member service. READ MORE

Debit Boosts Revenue, Cuts Costs

July 05, 2013
Despite regulatory changes that have slowed debit card use, financial institutions stand to gain by prioritizing their programs. READ MORE

Prepare for the ‘Tidal Shift’ Shaping Financial Services

June 13, 2013
Mobile services, hybrid cards help lenders serve underbanked consumers. READ MORE

Special Report: Eighth Annual Underbanked Financial Services Forum

June 10, 2013
‘Our focus is on the consumer’s need to borrow, spend, save, and plan better.’ READ MORE

Top 10 Strategic Planning Trends

June 10, 2013
CUs can expect growing loan portfolios due to an improving economy, rising consumer confidence, and less deleveraging. READ MORE

Survey Says: Americans Lack Credit Score Knowledge

May 24, 2013
More than 25% of consumers don’t know how to raise or maintain their scores. READ MORE

The Sentinels Among Us

May 13, 2013
Your vigilance in assuring excellent member service is unparalleled. READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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