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Articles Tagged with 'consumers'
Many Consumers Burdened by Debito
March 10, 2014
Americans owe $856.9 billion on their credit cards, the third-largest source of household debt.
A Wealth of Opportunity
January 21, 2014
Members need CUs’ help to find sweet success in retirement.
Prepare for the Next Revolution
January 06, 2014
‘I never think about the future—it comes soon enough.’
Where Will You ‘Spend’ the Holidays?
December 24, 2013
Knowing how, why, and where consumers spend will help you help them keep their finances running smoothly.
On Being a Greedy Reader
November 18, 2013
‘Today a reader, tomorrow a leader.’
Live and In Concert
November 04, 2013
Attentiveness to members’ needs will result in repeated service encores.
Best Practices Boost Bill Pay Adoption
October 21, 2013
Bill-pay users have higher balances and lower attrition, and use more revenue-generating products than nonusers.
Olson: Focus on Consumer Awareness
October 01, 2013
League campaign uses social networking, community events, and advertising to spread CU message.
Final Scenes from the 2013 CUNA Tech/Ops Council Conference
September 26, 2013
Avoid human contact to lower stress, presenters jokingly suggest.
Overdraft Report Raises Consumer Concerns
August 19, 2013
Despite the report, the CFPB isn’t expected to issue a rule to regulate overdraft practices this year.
Credit Union Magazine
March 2014 digital edition
A New Payments Paradigm
Prepare for the End of Gridlock
Solving the Fannie and Freddie Puzzle
Involve Members in Unite for Good
Enhance Members’ Cross-Channel Experience
This is a great list, but falls short. Consider the myriad of other risks that can bring the credit union to its knees: Technology risks including viruses, trojans, data breaches and other forms of security compromises. People risks, including disgruntled employees, social engineering attempts, social unrest, prison breakout, social media entries that also affect the mentioned reputational risk. Environmental risks, which could include derailed or overturned chemical tankers,blizzards, hurricanes, tornados, sink holes (save the Corvettes!), earthquakes, mudslides, forest fires. Leaders always need to be asking themselves, "What could stop us from performing our mission?" A solid crisis management organization, coupled with a realistic, exercised business continuity plan is vital to ensure continued operations.
Cash America self reported the Ohio collections robo signing incident which was a violation of company policy. An outside investigation was conducted and findings were reported to the state and CFPB. Customers were refunded money due the company before any federal or state action was announced.
This important article managed to engage & inform in a few short minutes. Kudos, CU Magazine!
This is such a great example of credit unions giving back. The key with Complex Community is that they don't just do these acts of kindness just to do them. They are a part of their culture (as you noted). Before starting a similar program, other credit unions should do a deep dive into their culture and then match their program to who they are.
This article is spot-on regarding engagement. In fact, many credit unions need to replace their sales training with member engagement training. Your members don't want to be sold to--they want to be engaged with. Likewise, your front-line staff are not sales people--they are educators.
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Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?
William Armstrong, Northeast Community CU
Dan Morrisey, Queen of Peace Arlington FCU
William Rissel, Fort Knox FCU
Joni Senkpeil, Illinois CU System
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