Items Tagged with 'income'

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Earnings Back to ‘Normal’ Range

ROA should reach 90 bp this year, but small CUs continue to struggle.
March 7, 2013
Average net income for credit unions in 2012 will be about 90 basis points of average assets.
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Executive Suite

Corporate CU Assessments Handcuff Growth, Prompt Cutbacks

Replenishing the Corporate Stabilization Fund has been especially hard on small CUs.
March 3, 2013
CU executives hope NCUA Corporate Stabilization Fund assessments will help keep the CU movement healthy in the long term.
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The Bridge

Are We Losing Empathy?

The recession is sowing seeds of income segregation.
October 1, 2012
The poverty rate is back up to 15%—that’s 46 million people. Clearly, the ups and downs of our economy.
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CUs Worldwide Share Common Operating and Member-Service Challenges

No matter where you are in the world, it’s all about access, convenience, and member service.
October 1, 2012
Since the global financial crisis and worldwide recession, CUs everywhere face similar issues.
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The 10 Fee Commandments

Sometimes fees make sense; other times they simply don’t.
September 24, 2012
CUs everywhere are looking for new sources of income.
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Explore Alternative Revenue Sources

CUs find ways to boost the bottom line.
August 6, 2012
CUs develop service strategies that boost the bottom line, further their mission, and deepen member relationships.
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Credit Cards: Learn From the Best-Run Programs

Analyst says 2012 is ‘the year of credit.’
July 11, 2012
CUs can improve their card programs by boosting efficiency, improving marketing, and avoiding common mistakes.
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Service Without Reservation

A recent trip to the luxurious Broadmoor Hotel offers value lessons in outstanding service.
July 2, 2012
How might your CU create superior member service interactions that ensure loyalty and promote member growth?
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Fee or Free

It’s a delicate balancing act as CUs try to generate income without annoying members.
July 1, 2012
Credit unions benefited from the bankers’ misstep on fees, garnering hundreds of thousands of new members.
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These Are a Few of His Least Favorite Things

It’s interesting what a little experience can do to change one’s perspective.
June 11, 2012
Contemplate your CU’s frame of reference: Do you offer products and services based on your own experiences—without understanding the competition’s activities or member needs?
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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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