ROA should reach 90 bp this year, but small CUs continue to struggle.
March 7, 2013
Average net income for credit unions in 2012 will be about 90 basis points of average assets.Read More
Replenishing the Corporate Stabilization Fund has been especially hard on small CUs.
March 3, 2013
CU executives hope NCUA Corporate Stabilization Fund assessments will help keep the CU movement healthy in the long term.Read More
The recession is sowing seeds of income segregation.
October 1, 2012
The poverty rate is back up to 15%—that’s 46 million people. Clearly, the ups and downs of our economy.Read More
No matter where you are in the world, it’s all about access, convenience, and member service.
October 1, 2012
Since the global financial crisis and worldwide recession, CUs everywhere face similar issues.Read More
Sometimes fees make sense; other times they simply don’t.
September 24, 2012
CUs everywhere are looking for new sources of income.Read More
CUs find ways to boost the bottom line.
August 6, 2012
CUs develop service strategies that boost the bottom line, further their mission, and deepen member relationships.Read More
Analyst says 2012 is ‘the year of credit.’
July 11, 2012
CUs can improve their card programs by boosting efficiency, improving marketing, and avoiding common mistakes.Read More
A recent trip to the luxurious Broadmoor Hotel offers value lessons in outstanding service.
July 2, 2012
How might your CU create superior member service interactions that ensure loyalty and promote member growth?Read More
It’s a delicate balancing act as CUs try to generate income without annoying members.
July 1, 2012
Credit unions benefited from the bankers’ misstep on fees, garnering hundreds of thousands of new members.Read More
It’s interesting what a little experience can do to change one’s perspective.
June 11, 2012
Contemplate your CU’s frame of reference: Do you offer products and services based on your own experiences—without understanding the competition’s activities or member needs?Read More