Items Tagged with 'banking'

ARTICLES

Mobile Banking: Members vs. Customers

In some ways, CUs are ahead of their bank counterparts in this area.
March 10, 2014
There are big differences in how CU members and bank customers use mobile banking.
Read More

Prepare for the Next Revolution

Waves of innovation to affect CUs, consumers in 2014.
January 6, 2014
‘I never think about the future—it comes soon enough.’
Read More

Mobile Services Are a Game-Changer

New technologies must be simple to use, actionable, and secure.
November 15, 2013
Mobile banking, check capture, cardless ATMs, and virtual credit cards can help CUs expand their footprint.
Read More

CUs Poised to Lead in Technology Innovation

Smaller financial institutions tend to be more agile than their larger competitors.
July 15, 2013
Smaller financial institutions tend to be more agile than their larger competitors.
Read More

Find Your Voice

CUs hit the high notes for their members.
June 24, 2013
Are you singing the right part—or are you a soprano trying to master the bass line? 
Read More

Top Nine Tweetable Moments from FinovateSpring

May 16, 2013
Conference highlights the best in financial services innovation.
Read More

Service is the Problem; Technology is the Answer

Responsiveness and ease of doing business are key to member loyalty.
March 14, 2013
Members will leave when it becomes more difficult to do business with you than to move their accounts.
Read More

Advanced Transaction Monitoring Mitigates ACH Fraud Losses

Technology detects anomalies before ACH files are transferred to the Federal Reserve.
March 7, 2013
Cyber criminals have cost U.S. companies more than $15 billion over the past five years.
Read More

Extreme Makeover, CU Style

Summit CU’s ‘inspiration’ branch helps members achieve their dreams.
February 20, 2013
While mobile services have taken off, the branch still plays an important member service role.
Read More
CU Hero

The Teller Who Rose to the Top

She now works to keep her CU ahead of the competition.
February 18, 2013
Anabela Pereira was a 19-year-old teller when she first started working at Pioneer Valley CU.
Read More

heroes

What's Popular

Popular Stories

Recent Discussion

Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

Your Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?

View Results Poll Archive