Items Tagged with 'consumers'

ARTICLES

Many Consumers Burdened by 'Debito'

A straight-to-the point look at consumers' credit card habits.
March 10, 2014
Americans owe $856.9 billion on their credit cards, the third-largest source of household debt.
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A Wealth of Opportunity

‘A wise man will make more opportunity than he finds.’
January 21, 2014
Members need CUs’ help to find sweet success in retirement.
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Prepare for the Next Revolution

Waves of innovation to affect CUs, consumers in 2014.
January 6, 2014
‘I never think about the future—it comes soon enough.’
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Where Will You ‘Spend’ the Holidays?

Your CU is a reassuring source of expertise to help members manage their financial expectations.
December 24, 2013
Knowing how, why, and where consumers spend will help you help them keep their finances running smoothly.
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On Being a Greedy Reader

Challenge yourself to explore unfamiliar topics.
November 18, 2013
‘Today a reader, tomorrow a leader.’
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Live and In Concert

How do you hone in on members’ needs and expectations—and get them singing your tune?
November 4, 2013
Attentiveness to members’ needs will result in repeated service encores.
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Best Practices Boost Bill Pay Adoption

Many consumers lack awareness and understanding of CUs’ electronic bill-pay services.
October 21, 2013
Bill-pay users have higher balances and lower attrition, and use more revenue-generating products than nonusers.
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Olson: Focus on Consumer Awareness

Survey results reveal need to boost public’s knowledge of CUs.
October 1, 2013
League campaign uses social networking, community events, and advertising to spread CU message.
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Final Scenes from the 2013 CUNA Tech/Ops Council Conference

Event closes on humorous note with ‘The O’Shea Report.’
September 26, 2013
Avoid human contact to lower stress, presenters jokingly suggest.
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Overdraft Report Raises Consumer Concerns

The report focused on large bank practices and didn’t directly study credit union practices.
August 19, 2013
Despite the report, the CFPB isn’t expected to issue a rule to regulate overdraft practices this year.
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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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