Articles by Lora Bray

The Art of Asking Questions

The answer to a research question often is multifaceted and ongoing.
June 3, 2013
The question of when to retire isn’t easily answered.
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It’s a Big World, But There’s No Place Like Home

You needn’t stray far to experience a diverse environment for engagement and discovery.
May 20, 2013
Home is where we can make the biggest impact.
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The Sentinels Among Us

CUs represent fiscal guardianship, protecting members from fraud and enlightening them with financial literacy.
May 13, 2013
Your vigilance in assuring excellent member service is unparalleled.
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Be Prudent When Exercising Caution

Excess caution impedes success.
May 10, 2013
Don’t be afraid to use analytics to help determine your value proposition.
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Startling Minds

Don’t lose sight of the opportunity to connect with other people.
April 29, 2013
Appreciate opportunities to ask questions and learn.
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A Source of Inspiration

What challenges inspire and motivate you to succeed at your CU?
April 22, 2013
‘Education brings about opportunity, and in turn inspiration.’
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Poodles or Ferrets?

Things aren’t always what they seem.
April 15, 2013
Financial fraudsters exhibit dogged determination.
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A Recipe for Success

Quality components and sufficient resources make for successful plans.
April 15, 2013
What’s cooking at your CU?
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Numbers Tell a Story

Lenders and owners are rehabilitating millions of foreclosed properties.
April 1, 2013
Can your CU become a character in the tale of the improving housing market?
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Help Make Fairy Tales Come True

How do you tell your story to your members as you help them to write their own?
March 25, 2013
CUs are members' knights in shining armor.
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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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