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» Bill Cheney
Involve Members in Unite for Good
When CUs engage members politically, they become more loyal members.
March 4, 2014
'Unite for Good' aims to bring us together to achieve a shared agenda.
Revealing the Target Breach Costs
Merchants must become more accountable for security breach costs.
March 1, 2014
Since news of the target breach, CUNA has focused on answering key questions.
Focusing on Real Regulatory Relief
Relieving CUs’ regulatory burden will only make them stronger.
January 14, 2014
CUs already received one gift to start the new year.
Relief From the Compliance Burden
CUNA urges Congress to give CUs a break on new mortgage regulations.
December 17, 2013
CUs face endless compliance challenges as the New Year approaches, particularly with new mortgage lending rules.
Creating Awareness Among Regulators
We want those who have an impact on CUs to understand what sets CUs apart.
November 12, 2013
Credit unions, owned by their members, are responsible for reporting to them, not the marketplace.
No More Summer Slowdown in D.C.
Three explosive issues keep CUNA on its toes as the fall begins.
October 1, 2013
CUNA will remain in the thick of any interchange developments, supporting credit union interests.
Social Media Works for CUs
It makes a difference when you contact legislators to share the CU story.
September 12, 2013
The bottom line: Social media works in spreading our message to Congress.
Ask Members to Stand Up for CUs
It only makes sense for members to tell Congress, “Don’t Tax My Credit Union.”
August 30, 2013
Members expect so much from their CUs—but stand to lose just as much.
Three Great Initiatives for CUs
These programs share the same goal: creating a stronger, long-lasting CU movement.
July 10, 2013
Our challenge is to be heard— loud and clear.
Welcome to New York!
CUNA President/CEO encourages participation in Unite for Good.
June 24, 2013
Learn more about Unite for Good during the America's CU Conference.
View All Articles by Bill Cheney
Credit Union Magazine
March 2014 digital edition
A New Payments Paradigm
Prepare for the End of Gridlock
Solving the Fannie and Freddie Puzzle
Involve Members in Unite for Good
Enhance Members’ Cross-Channel Experience
This is a great list, but falls short. Consider the myriad of other risks that can bring the credit union to its knees: Technology risks including viruses, trojans, data breaches and other forms of security compromises. People risks, including disgruntled employees, social engineering attempts, social unrest, prison breakout, social media entries that also affect the mentioned reputational risk. Environmental risks, which could include derailed or overturned chemical tankers,blizzards, hurricanes, tornados, sink holes (save the Corvettes!), earthquakes, mudslides, forest fires. Leaders always need to be asking themselves, "What could stop us from performing our mission?" A solid crisis management organization, coupled with a realistic, exercised business continuity plan is vital to ensure continued operations.
Cash America self reported the Ohio collections robo signing incident which was a violation of company policy. An outside investigation was conducted and findings were reported to the state and CFPB. Customers were refunded money due the company before any federal or state action was announced.
This important article managed to engage & inform in a few short minutes. Kudos, CU Magazine!
This is such a great example of credit unions giving back. The key with Complex Community is that they don't just do these acts of kindness just to do them. They are a part of their culture (as you noted). Before starting a similar program, other credit unions should do a deep dive into their culture and then match their program to who they are.
This article is spot-on regarding engagement. In fact, many credit unions need to replace their sales training with member engagement training. Your members don't want to be sold to--they want to be engaged with. Likewise, your front-line staff are not sales people--they are educators.
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Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?
William Armstrong, Northeast Community CU
Dan Morrisey, Queen of Peace Arlington FCU
William Rissel, Fort Knox FCU
Joni Senkpeil, Illinois CU System
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