Articles by Vicky Franchino
Growth opportunities will be scarce, but challenges will be abundant.
December 26, 2012
Not everyone sees economic gloom and doom on the horizon.Read More
With smartphone adoption rising faster than expected, will consumers need branches?
September 26, 2012
Members’ use of your mobile-service channels will continue to grow—perhaps dramatically—in the next few years.Read More
“Modern technology,” environmentalist Alan Eddison has said, “owes ecology an apology.”
July 1, 2012
Green lending is relatively new at credit unions, and data about it is limited.Read More
As CUs evolve, so must staff.
April 1, 2012
The evolution in CU jobs is driven by a host of factors, including technology, member preferences, costs, and competition.Read More
CUs try to maintain that personal touch as they build high-tech branches.
December 12, 2011
The challenge for CUs is to integrate technologies, increase efficiencies, and still deliver high-touch service when members want it.Read More
CUs have been offering business services long enough to have learned some valuable lessons. Here’s their ‘top 10’ list.
May 1, 2011
The time could be right for CUs to launch or re-energize business services programs.Read More
Is the CU vision retiring with its leaders?
January 27, 2011
CU leaders who “have been around the block a few times” offer some valuable insights.Read More