Articles by Judy Dahl

Employee Fraud: Prevent the Inside Job

Employee theft increases during difficult economic times.
Judy Dahl
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Employee theft causes more business bankruptcies than any other type of crime.
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CUs Talk Tech Priorities for 2013

Mobile platforms, security, and member relationship management top the list.
Judy Dahl
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“Mobile” is a key theme in the conversation, along with meeting member needs.
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Improve Sales Culture to Boost Lending

Training can help staff turn member interactions into loan opportunities.
Judy Dahl
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CUs have retooled to help staff recognize and act on lending opportunities that also benefit members.
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Succession Planning: The Urgency Builds

As baby boomers begin to retire, CUs will see turnover at all levels.
Judy Dahl
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Approximately 10,000 baby boomers will turn 65 every day for the next 18 years, reports the Pew Research Center.
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Post-Recession Staffing Strategies

Today’s employees must be highly trained, adaptable, and tech-savvy.
Judy Dahl
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Credit unions are looking at staffing differently these days because of the challenging economy and changing technology.
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Advice for Tomorrow’s Leaders  

Cultivate good interpersonal skills, and know the right questions to ask.
Judy Dahl
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The path to excellent leadership often includes some form of executive training. Among the options for training is CUNA Management School.
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Multitasking Employees

Recession-induced cost-cutting has resulted in leaner staffs and 'universal' employees.
Judy Dahl
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The Great Recession left indelible marks on nearly all aspects of CU operations—and staff.
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Strategic Planning  During Uncertain Times

Consumer confidence is still fragile, and the economic outlook changes daily.
Judy Dahl
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Strategic planning is even more challenging during uncertain times.
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Consider Members’ Stories  When Making Loan Decisions

CUs make more loans and increase member loyalty by empowering their loan officers.
Judy Dahl
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Members' stories can play a key role in loan decisions, CEOs agree.
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Handling Post-Recession Repossessions

CUs work fast and smart to keep repos under control.
Judy Dahl
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To turn around recession-related increases in repossessions, CUs have beefed up their loan-assessment processes, initiated faster action on collection procedures, and worked diligently to help members avoid repossessions.
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