Articles by Judy Dahl

Cooperation Among Co-ops

CUs and other cooperatives are collaborating to benefit communities—and each other.
Everybody wins when consumer awareness of the cooperative structure grows.
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Powering the Branch Transformation

People and processes carry as much weight as technology.
'The goal is to create environments where members can engage with staff.'
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Q&A: How Technology Shapes CU Branch Design

Expect video conferencing and mobile marketing to take root in modern branches.
What innovations will shape CU branches in the coming years?
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Q&A: Staff Functionality Dictates Modern Branch Design

The building is the stage and the employees are the cast.
How has branch design evolved in the digital era?
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Transforming the Branch Manager

More branch managers will be acting as ‘mini-CEOs,’ driving business development and bottom-line decisions.
Today's branch managers must possess a broader skill set, credit union executives say.
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Leading Edge

Thrivent Federal Credit Union Comes Full Circle

The bank that became a CU actually had its origins in the movement.
The bank that became a CU actually had its origins in the movement.
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Shaping CU Technology: The Big Five

Security, branch evolution, consumerization, and big data will drive CU technology decisions through 2014 and beyond.
Technology innovation will continue at a brisk pace, particularly in these five areas.
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Executive Suite

Help Employees Rediscover Their Mojo

Act quickly to reinvigorate capable employees performing below their potential.
'We try to instill the concept that we're a learning organization, and that it's better to ask than to make a mistake.'
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Executive Suite

Corporate CU Assessments Handcuff Growth, Prompt Cutbacks

Replenishing the Corporate Stabilization Fund has been especially hard on small CUs.
CU executives hope NCUA Corporate Stabilization Fund assessments will help keep the CU movement healthy in the long term.
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CU Marketers Take a Multichannel Approach

Three award-winning CUs use new and traditional tools to get the word out.
‘Marketing is only as effective as the people putting it together.’
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