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» Jim Jerving
Award-winning lenders, part VI
‘Eagle Advance,’ ‘Credit Builder’ Give Members a Second Chance
Staff training, flexible underwriting help CU serve members with limited resources.
February 6, 2013
‘We’re trained to recognize patterns in a member’s credit history.’
Award-winning lenders, part V
Loans Are the Best Investment
Diversified loan portfolio helps CU boost its 40% loan-to-share ratio.
January 31, 2013
Series of new loan products helps Cooperative Center FCU recover from the recession and deliver on its business objectives.
Award-winning lenders, part IV
Worldwide Membership Creates Unique Lending Challenges
Strong common bond keeps delinquencies low despite geographical hurdles.
January 25, 2013
‘Each country is scored by risk and delinquency experience, and the macro-economic outlook.’
Award-winning lenders, part III
Teamwork, Sales Focus Lead to Mortgage Success
Staff view their jobs as if they're running a small business.
January 22, 2013
Incentives, competitive rates, new products, and community partnerships, also grow loan volume.
Award-wining lenders, part II
‘Thanks for Treating Me as a Friend’
CU blends lending acumen with a genuine concern for members.
January 16, 2013
Personal contact cements member relationships and provides a foundation for referrals.
Embrace Real-Time Data, Multiple Channels for Lending Success
CUs have more information than most businesses, but they often fail to capitalize on it.
January 14, 2013
Most loan applications are antiquated and burdensome, mobile expert says.
Award-Winning Lenders, Part I
Three Steps for MBL Success
CU starts its own commercial lending training program to bring staff up to speed.
January 9, 2013
Find the right people, forge strong member relationships—and be safe.
Shift to Mobile Requires New Approach to Lending
Mobile turns the traditional retail experience on its head.
December 28, 2012
More consumers are defined by their connectivity, which changes how they transact financial business.
MBLs Offer ‘Chef Salad’ of Benefits for Lenders, Economy
Business lending requires strong relationship-building, which favors CUs.
November 30, 2012
Expanding business lending could make CUs significant contributors to the national economic recovery.
Take a Holistic Approach to Compliance
CU can’t have separate compliance approaches for different products.
November 21, 2012
Dividing compliance responsibilities among different departments leads to inconsistencies.
View All Articles by Jim Jerving
Credit Union Magazine
March 2014 digital edition
A New Payments Paradigm
Prepare for the End of Gridlock
Solving the Fannie and Freddie Puzzle
At Freedom First CU, People 'Bank for Good'
Many Consumers Burdened by 'Debito'
Mobile banking has come a long way. But I have to wonder why credit unions are not using their mobile platform for marketing purposes? I've asked many of my clients this question and the answer I hear most often is that their mobile platform provider hasn't developed that functionality yet. Are we missing BIG opportunities here?
This is a great list, but falls short. Consider the myriad of other risks that can bring the credit union to its knees: Technology risks including viruses, trojans, data breaches and other forms of security compromises. People risks, including disgruntled employees, social engineering attempts, social unrest, prison breakout, social media entries that also affect the mentioned reputational risk. Environmental risks, which could include derailed or overturned chemical tankers,blizzards, hurricanes, tornados, sink holes (save the Corvettes!), earthquakes, mudslides, forest fires. Leaders always need to be asking themselves, "What could stop us from performing our mission?" A solid crisis management organization, coupled with a realistic, exercised business continuity plan is vital to ensure continued operations.
Cash America self reported the Ohio collections robo signing incident which was a violation of company policy. An outside investigation was conducted and findings were reported to the state and CFPB. Customers were refunded money due the company before any federal or state action was announced.
This important article managed to engage & inform in a few short minutes. Kudos, CU Magazine!
This is such a great example of credit unions giving back. The key with Complex Community is that they don't just do these acts of kindness just to do them. They are a part of their culture (as you noted). Before starting a similar program, other credit unions should do a deep dive into their culture and then match their program to who they are.
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Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?
William Armstrong, Northeast Community CU
Dan Morrisey, Queen of Peace Arlington FCU
William Rissel, Fort Knox FCU
Joni Senkpeil, Illinois CU System
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