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CUNA Tools October 2010

October 01, 2010

Training options include events, member seminars, and Front Line Newsletter

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CUNA Tools September 2010

September 01, 2010
Celebrate International Credit Union (ICU) Day. There's no better time to promote the credit union difference, gain new members, and thank your current members. READ MORE

Comply or Die

August 27, 2010
Think you can put off data security compliance to stretch a limited operating budget? Think again. READ MORE

CO-OP Financial Services Sponsors Community CU Conference Scholarship Fund

August 24, 2010

The conference, to be held Oct.6-9 in Boston, will offer educational sessions to help credit unions grow membership and revenue.

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ID Analytics Offers Real-Time ID Fraud Analysis

August 09, 2010

Credit unions can now tap into and contribute to real-time identity fraud analysis due to a new relationship CUNA Strategic Services has formed with ID Analytics.

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Loan Servicing: Parting is Such Sweet Sorrow

August 05, 2010
Servicing your mortgages allows you to retain members for the life of their loans and to maintain the level of service and community spirit that keeps them coming back. READ MORE

Stay in Front of Members

August 01, 2010
Consciously or not, credit unions amass immense amounts of data about their members. Analyzed properly, those data can be the basis of intensely focused, highly productive marketing approaches that recognize demographic differences among members. READ MORE

CUNA Tools August 2010

August 01, 2010
In the quest to grow your credit union, it’s easy to spend too much time on the charter, and not enough on growth. The measure of success lies in how many new members actually walk through your door. READ MORE

Fiserv Powers Up ZashPay Person-to-Person Payments

July 26, 2010
Fiserv Inc. announced the official launch of ZashPay, a new person-to-person payment service that allows users to send or receive money using their existing online banking accounts. READ MORE

Insurance Is Security During a Recession

June 01, 2010
As the Great Recession continues to undermine their confidence, people’s perception of insurance changes. READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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