Operations

CUs Go To Great Lengths To Cultivate SEGs

May 01, 2005
CUs Go To Great Lengths To Cultivate SEGs May 1, 2005 By Eugene H. Johnson Ten years ago, IBM Rocky Mountain Federal Credit Union, Boulder, Colo., was a single-sponsor credit union. Then, IBM began spinning off subsidiaries such as Lexmark, and the institution inherited employee groups from the various IBM... READ MORE

The Joy of SEGs

May 01, 2005
The Joy of SEGs May 1, 2005 By Cathy Fleming Successful select employee group (SEG) development depends on personal contact, credit union executives say. 'It's important to maintain regular contact with your SEGs,' says Ginger Baehr, director of marketing/business development for $25 million asset Cutting Edge Federal Credit Union, Milwaukie,... READ MORE

What's your biggest SEG development challenge?

May 01, 2005
What's your biggest SEG development challenge? May 1, 2005 By Cathy Fleming Downsizings Hinder SEG Development There are a lot of mergers, relocations, and downsizing among companies today. Don't have all of your eggs in one basket. You might be better off diversifying and serving SEGs in different industries and... READ MORE

Customized Media Helps CUs Compete

May 01, 2005
Customized Media Helps CUs Compete May 1, 2005 By Carol Brenner Although today's credit unions continue to thrive in an atmosphere of strong competition from banks and other financial service providers, they face issues ranging from electronic check conversions to bank attacks. To succeed, credit unions need to find a... READ MORE

Out With The Envelope: ATM Deposit Automation Improves Security, Speed, Efficiency

April 01, 2005

Out With The Envelope: ATM Deposit Automation Improves Security, Speed, Efficiency April 1, 2005 By Peg Bost

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How to Pass An IT Exam: 9 Steps

April 01, 2005
How to Pass An IT Exam: 9 Steps April 1, 2005 By Danny Johnston Financial institutions house data that's highly critical and private in nature. While there's heightened security in all industries, regulators are examining information technology (IT) security in financial institutions with significantly greater scrutiny than in the past.... READ MORE

Plugging The Holes: 10 Trends Affecting Online Security And Privacy

April 01, 2005
Plugging The Holes: 10 Trends Affecting Online Security And Privacy April 1, 2005 By Darla Dernovsek The advent of e-commerce and online financial services has made protecting information much more complicated. Once your credit union starts doing business online, it must anticipate unknown and unseen threats, plug holes that have... READ MORE

Prevent, Detect, And Monitor Online Fraud

April 01, 2005
Create an environment where fraud can be detected, prevented, monitored, and benchmarked against industry standards. READ MORE

Prevent Identity Theft With Vigilance, Education

April 01, 2005
Prevent Identity Theft With Vigilance, Education April 1, 2005 By Rick Fleming Almost daily, we hear new reports about someone becoming a victim of identity theft. This theft comes in many forms and can devastate a person's credit report. Simply put, identity theft is using another person's identifying information to... READ MORE

Information Security Still A Prime Concern For Regulators

April 01, 2005
Information Security Still A Prime Concern For Regulators April 1, 2005 By Romir Bosu Insiders pose the biggest threat Security trumps convenience Involve senior management In the past, regulators have focused on an examination area for a year or two and then found other areas of compliance on which to... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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