Operations

Branch Planning: Tips From the Trenches

July 01, 2009
Every CU must manage its organization based on its strategic vision. That applies to building plans as well. READ MORE

How to Communicate Branch Closings

June 29, 2009
By Judy Dahl Debra Griggs : Tell staff how you'll take care of them throughout the process. Deciding to close a branch is a tough decision. And communicating this decision to employees and members isn’t any easier, credit union executives say. Doing so requires developing a thorough communication plan, says... READ MORE

Building Buzzwords for 2009

June 29, 2009
By Mary Mink Across the country, credit unions are building branches in support of their strategic plans and planning to build more despite the economy—or possibly because of it. Some credit unions "are taking advantage of this time. Construction is as cost-effective as it's going to get. Right now you... READ MORE

Closing Time

June 17, 2009
How to determine when a branch has outlived its usefulness. Judy Dahl Closing a branch is one of the hardest decisions credit unions can make, says Debra Griggs, vice president of member relations at $918 million asset United Federal Credit Union, St. Joseph, Mich. “It affects the members who use... READ MORE

Is Your CU Ready For a Pandemic?

June 17, 2009
Business continuity plans must address many risks, including H1N1 flu outbreaks. Valerie Moss Credit unions can experience a disruption in operations anytime, ranging in severity from a short-term power outage to a severe weather-related event such as tornado or flood. A disruption also may come from an infectious disease outbreak,... READ MORE

A Time to Build

June 17, 2009
Mary Mink CUs with resources and vision are making the most of lower construction costs and real estate bargains. A credit union branch groundbreaking takes on greater meaning today for the optimism and anticipation of the growth it symbolizes. Across the country, credit unions are building branches in support of... READ MORE

Raise the Bar On Member Service: Six Standards

May 28, 2009
Implementing six minimum service standards has created a strong member service culture at $400 million asset Air Academy Federal Credit Union, Colorado Springs, Colo.—and has had some unexpected benefits as well. “It’s a cliché, but these standards have raised the bar for member service,” says Keith Kauffeld, vice president of... READ MORE

Payments Don't Have to Mean Risk Exposure and Loss

May 28, 2009
By Wences Casares As the nation races toward a cashless society where debit and credit cards are swiped for lattes and burgers, new payment technologies are evolving that provide even greater benefits. But credit unions, merchants, and members may not realize the distinct differences in local versus global payment types... READ MORE

The 2000s: Y2K to Recession

May 20, 2009
LEAD STORY In celebration of U.S. credit unions’ 100th anniversary, Credit Union Magazine has been reflecting on the movement’s history. The following piece, adapted from “For the People for 100 Years,” a new book from the Credit Union National Association (CUNA), offers a snapshot of the first decade of the... READ MORE

Falling Out of Free Fall

May 20, 2009
Bill Hampel   The U.S economy’s rate of decline is slowing. Beginning last fall, for several months economists were shocked with worse-than-expected monthly economic data. After a mild recession for the first three quarters of 2008, the bottom fell out of the economy, culminating with a 6.3% decline in gross... READ MORE

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