Operations

Member Acquisition & Retention, Economy Top CU Concerns

July 20, 2009
Attracting new members, the economy, retaining current members, and adapting programs to new technology are the biggest challenges credit unions face. So says a survey conducted by Credit Union 24 , Tallahassee, Fla. It examines successes and competitive challenges credit unions currently face. According to the report, the top challenges... READ MORE

Join the Credit Card Fraud Fight

July 20, 2009
By Donna Huppler The fight against credit and debit card fraud has become like a high-speed, high-stakes game of chess for credit union card processors. Each move by the criminals must be countered by the good guys. It becomes a constant battle to protect cardholding members’ accounts and assets while... READ MORE

When Members Commit Mortgage Fraud

July 20, 2009
By John Wallace When it comes to mortgage lending, even the most vigilant credit unions can be duped by their members. Whether the loan is a first or second mortgage or a home equity line of credit, today’s technologies make it easier than ever for members to create or alter... READ MORE

Branch Planning: Tips From the Trenches

July 01, 2009
Every CU must manage its organization based on its strategic vision. That applies to building plans as well. READ MORE

How to Communicate Branch Closings

June 29, 2009
By Judy Dahl Debra Griggs : Tell staff how you'll take care of them throughout the process. Deciding to close a branch is a tough decision. And communicating this decision to employees and members isn’t any easier, credit union executives say. Doing so requires developing a thorough communication plan, says... READ MORE

Building Buzzwords for 2009

June 29, 2009
By Mary Mink Across the country, credit unions are building branches in support of their strategic plans and planning to build more despite the economy—or possibly because of it. Some credit unions "are taking advantage of this time. Construction is as cost-effective as it's going to get. Right now you... READ MORE

Closing Time

June 17, 2009
How to determine when a branch has outlived its usefulness. Judy Dahl Closing a branch is one of the hardest decisions credit unions can make, says Debra Griggs, vice president of member relations at $918 million asset United Federal Credit Union, St. Joseph, Mich. “It affects the members who use... READ MORE

Is Your CU Ready For a Pandemic?

June 17, 2009
Business continuity plans must address many risks, including H1N1 flu outbreaks. Valerie Moss Credit unions can experience a disruption in operations anytime, ranging in severity from a short-term power outage to a severe weather-related event such as tornado or flood. A disruption also may come from an infectious disease outbreak,... READ MORE

A Time to Build

June 17, 2009
Mary Mink CUs with resources and vision are making the most of lower construction costs and real estate bargains. A credit union branch groundbreaking takes on greater meaning today for the optimism and anticipation of the growth it symbolizes. Across the country, credit unions are building branches in support of... READ MORE

Raise the Bar On Member Service: Six Standards

May 28, 2009
Implementing six minimum service standards has created a strong member service culture at $400 million asset Air Academy Federal Credit Union, Colorado Springs, Colo.—and has had some unexpected benefits as well. “It’s a cliché, but these standards have raised the bar for member service,” says Keith Kauffeld, vice president of... READ MORE

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