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10 trends strategic planning
Improve Sales Culture to Boost Lending
November 17, 2012
CUs have retooled to help staff recognize and act on lending opportunities that also benefit members.
CUs Missing Out on Student Loan Opportunity
November 12, 2012
Why do less than 0.5% of CUs offer private student loans?
‘Give Your Best Asset a Voice’ with Social Media
November 09, 2012
'People do business with people they like—and they recommend businesses they love.'
Six CUs Honored for Lending Excellence
November 08, 2012
Dan Murray, vice president, lending, CUNA Mutual Group, presented the 13th annual awards.
King: Bye, Bye Branches
November 07, 2012
CUs must determine how they’ll attract and interact with members who have grown up with mobile technology.
Embrace Subprime Borrowers
November 06, 2012
CUs are “stabbing each other in the back” with low-rate auto loans aimed at top-tier members.
Employment Picture a Bit Fuzzy
November 01, 2012
There is good and bad news on the economy, says CUNA economist Mike Schenk.
Lending Compliance Takes a Detour
November 01, 2012
CUs now can find the lending solution that is right for members.
2013 Lending Outlook
November 01, 2012
The threat of a fiscal cliff brings continued uncertainty for business and consumer lending.
Lending: Focus on Current Members First
October 25, 2012
Adopt a “we are one” plan by offering the same interest rates and terms for direct and indirect loans.
Credit Union Magazine
March 2014 digital edition
A New Payments Paradigm
Prepare for the End of Gridlock
Solving the Fannie and Freddie Puzzle
Involve Members in Unite for Good
Enhance Members’ Cross-Channel Experience
This is a great list, but falls short. Consider the myriad of other risks that can bring the credit union to its knees: Technology risks including viruses, trojans, data breaches and other forms of security compromises. People risks, including disgruntled employees, social engineering attempts, social unrest, prison breakout, social media entries that also affect the mentioned reputational risk. Environmental risks, which could include derailed or overturned chemical tankers,blizzards, hurricanes, tornados, sink holes (save the Corvettes!), earthquakes, mudslides, forest fires. Leaders always need to be asking themselves, "What could stop us from performing our mission?" A solid crisis management organization, coupled with a realistic, exercised business continuity plan is vital to ensure continued operations.
Cash America self reported the Ohio collections robo signing incident which was a violation of company policy. An outside investigation was conducted and findings were reported to the state and CFPB. Customers were refunded money due the company before any federal or state action was announced.
This important article managed to engage & inform in a few short minutes. Kudos, CU Magazine!
This is such a great example of credit unions giving back. The key with Complex Community is that they don't just do these acts of kindness just to do them. They are a part of their culture (as you noted). Before starting a similar program, other credit unions should do a deep dive into their culture and then match their program to who they are.
This article is spot-on regarding engagement. In fact, many credit unions need to replace their sales training with member engagement training. Your members don't want to be sold to--they want to be engaged with. Likewise, your front-line staff are not sales people--they are educators.
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Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?
William Armstrong, Northeast Community CU
Dan Morrisey, Queen of Peace Arlington FCU
William Rissel, Fort Knox FCU
Joni Senkpeil, Illinois CU System
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