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Articles Tagged with 'management'
Step Into the Role of a Leader Without Stumbling
October 01, 2012
The move to a role where you’re responsible for the work of others can be abrupt and awkward.
Enterprise Risk Management Is a Culture, Not a Project
August 23, 2012
ERM is a set of processes designed to create a culture of proactive identification, measurement, and management of risks.
Boost Returns on Your Human Capital
August 13, 2012
Hiring, training, developing, and compensating employees accounts for 53% of expenditures at most companies.
Tough Economy Fuels Rise in Employment Liability Claims
August 05, 2012
CUs can reduce their exposure with proper training and sufficient employment policies.
Three Must-Have Leadership Traits—and How to Use Them
August 01, 2012
Look for three key personality traits when identifying and enabling high-performing mid-level managers.
Kick the Tires on Your Interest-Rate Risk Model
July 31, 2012
Just like maintaining a vehicle, CUs should review their interest-rate risk models to determine whether current assumptions are appropriate.
Advice for Tomorrow’s Leaders
July 01, 2012
The path to excellent leadership often includes some form of executive training. Among the options for training is CUNA Management School.
FFIEC Clarifies Interest-Rate Risk Advisory
July 01, 2012
The agency issued responses to frequently asked questions about its 2010 Advisory on Interest Rate Risk (IRR) Management.
‘Destroy and Reimagine’
June 24, 2012
CUs can avoid obsolescence and compete with larger competitors by staying true to their “bedrock” values of integrity and service, and connecting with their local communities.
Interest-Rate Risk Redux: FFIEC Offers Clarifications
May 30, 2012
In a low-rate environment such as today’s, CUs should run interest-rate shocks of +300 and +400 basis points.
Credit Union Magazine
March 2014 digital edition
A New Payments Paradigm
Prepare for the End of Gridlock
Solving the Fannie and Freddie Puzzle
Involve Members in Unite for Good
Enhance Members’ Cross-Channel Experience
This is a great list, but falls short. Consider the myriad of other risks that can bring the credit union to its knees: Technology risks including viruses, trojans, data breaches and other forms of security compromises. People risks, including disgruntled employees, social engineering attempts, social unrest, prison breakout, social media entries that also affect the mentioned reputational risk. Environmental risks, which could include derailed or overturned chemical tankers,blizzards, hurricanes, tornados, sink holes (save the Corvettes!), earthquakes, mudslides, forest fires. Leaders always need to be asking themselves, "What could stop us from performing our mission?" A solid crisis management organization, coupled with a realistic, exercised business continuity plan is vital to ensure continued operations.
Cash America self reported the Ohio collections robo signing incident which was a violation of company policy. An outside investigation was conducted and findings were reported to the state and CFPB. Customers were refunded money due the company before any federal or state action was announced.
This important article managed to engage & inform in a few short minutes. Kudos, CU Magazine!
This is such a great example of credit unions giving back. The key with Complex Community is that they don't just do these acts of kindness just to do them. They are a part of their culture (as you noted). Before starting a similar program, other credit unions should do a deep dive into their culture and then match their program to who they are.
This article is spot-on regarding engagement. In fact, many credit unions need to replace their sales training with member engagement training. Your members don't want to be sold to--they want to be engaged with. Likewise, your front-line staff are not sales people--they are educators.
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Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?
William Armstrong, Northeast Community CU
Dan Morrisey, Queen of Peace Arlington FCU
William Rissel, Fort Knox FCU
Joni Senkpeil, Illinois CU System
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