ACUC Wednesday

America's Credit Union Conference

Superstorm Sandy Offers Lessons on Disaster Prep, Recovery

CEOs of three CUs that weathered the storm share their recommendations.

July 16, 2013
Surviving and recovering from a devastating event requires a well-rehearsed disaster preparation plan. Read More
America's Credit Union Conference

Maximize Noninterest Income with a Transparent Sales Culture

Align your efforts to best serve your membership's needs.

July 12, 2013
Train your staff to build lasting relationships by connecting members with a full range of products and services. Read More
America's Credit Union Conference

Vendors Showcase Best Practices

CUs have many options for keeping members safe, improving loan volume, and tackling other important issues.

July 10, 2013
Conference sessions highlight cutting-edge solutions. Read More
America's Credit Union Conference

Guard Against Social Media's Liability Risks

Credit unions should implement policies and procedures to protect themselves.

July 09, 2013
A recent survey indicated that 62% of U.S. financial institutions were not using social media because they worry about compliance violations. Read More
America's Credit Union Conference

Emerging Loss Trends Threaten CUs' Financial Health

Internal fraud, third-party litigation claims form a two-pronged threat.

July 08, 2013
CUs are becoming more susceptible to emerging loss exposures, according to CUNA Mutual Group's Roger Nettie. Read More
America's Credit Union Conference

Keep Generations X, Y, and Zoomers Happy

Different generations have varying work styles, leadership expert says.

July 07, 2013
‘We need to invest in coaching, not judging,’ advises Cheryl Cran. Read More
America's Credit Union Conference

Grant: Don’t Give Until it Hurts

Create a workplace atmosphere where 'givers' thrive.

July 05, 2013
Those who help others succeed often go far in the workplace. Read More
America's Credit Union Conference

Scenes from Wednesday at the ACUC

A visit to the Today Show and Wharton Prof. Adam Grant highlight the event's final day.

July 03, 2013
The conference in New York City ran from Sunday until Wednesday. Read More
America's Credit Union Conference

ACUC Attendees 'Unite for Good' on NBC's Today Show

Supporters gather to show CUs are the smarter choice.

July 03, 2013
About 100 credit union supporters attending the ACUC grabbed an early cup of coffee and stopped at NBC's Today Show in New York City. Read More
America's Credit Union Conference

Scenes from Tuesday at the ACUC

Cirque du Soleil's Lyn Heward highlights the third day in New York.

July 03, 2013
The conference, which began Sunday, wraps up Wednesday. Read More

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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