ACUC Tuesday

America's Credit Union Conference

Superstorm Sandy Offers Lessons on Disaster Prep, Recovery

CEOs of three CUs that weathered the storm share their recommendations.

July 16, 2013
Surviving and recovering from a devastating event requires a well-rehearsed disaster preparation plan. Read More
America's Credit Union Conference

Win the Battle for Members' Wallets

Leverage your knowledge of members to outflank bigger rivals.

July 16, 2013
Technology has changed the delivery of financial services to consumers, opening the door for outside competition. Read More
America's Credit Union Conference

Maximize Noninterest Income with a Transparent Sales Culture

Align your efforts to best serve your membership's needs.

July 12, 2013
Train your staff to build lasting relationships by connecting members with a full range of products and services. Read More
America's Credit Union Conference

Timing is Everything in the Changing Payments Space

CUs must constantly evaluate platforms and channels to meet members' needs.

July 09, 2013
Payments products and services represent 75% of CUs' fee income. Read More

Brace Yourself: CFPB's Lending-Related Changes in Full Swing

Act now to be ready for rapidly approaching mandatory compliance dates.

July 07, 2013
The CFPB has fundamentally changed credit unions' daily operations, CUNA Mutual Group's Lauren Capatini says. Read More
America's Credit Union Conference

Keep Generations X, Y, and Zoomers Happy

Different generations have varying work styles, leadership expert says.

July 07, 2013
‘We need to invest in coaching, not judging,’ advises Cheryl Cran. Read More
America's Credit Union Conference

Open the Doors to Creativity

Everyone has a wellspring of creativity, says Cirque du Soleil’s Lyn Heward.

July 02, 2013
Embrace ‘collective creativity,’ whereby everyone is responsible for contributing to the creative process. Read More
America's Credit Union Conference

Use Social Media to Rally Members, Says CUNA Chair Wesenberg

It can play a strong role in CUNA's 'Don't Tax My CU' initiative.

July 02, 2013
'The use of social media is right in our wheelhouse.' Read More
America's Credit Union Conference

Keep It a "Wonderful Life" for Members

Attendees impersonate actor Jimmy Stewart to send a message to Congress: "Don't Tax My CU!"

July 02, 2013
Amusing video delivers a serious message. Read More
America's Credit Union Conference

Scenes from Monday at the ACUC

Author Malcolm Gladwell highlights the second day of the conference.

July 02, 2013
The annual event runs through Wednesday in New York. Read More

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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