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» Human Resources
Win Employee Love: Four Steps
Move beyond engagement to 'employee love,' author advises.
July 16, 2014
‘We want people who love their jobs and the brand they represent.’
Harness the Power of 'Intrapreneurship'
Create a start-up mentality inside your CU.
July 16, 2014
Innovation provides an opportunity to improve the member experience while energizing staff.
America's CU Conference
CUNA, Leagues Plan Campaign to Celebrate Milestone
CUs will reach 100 million members this summer.
July 03, 2014
Members are encouraged to participate by taking selfies and using the #100MM hashtag.
Take a Holistic View of Employee Health
Innovative CUs encourage staff to be financially and physically fit.
June 07, 2014
Employees who are financially and physically fit experience less stress and better serve members, say innovative leaders at two CUs.
CU Makes Staff’s Financial Wellness ‘A Core Focus’
Employees who are financially secure have less stress and are more productive.
May 11, 2014
‘Our employees recognize that we are committed to them.’
The Price of Top Talent
CUs try to retain their best and brightest without busting their budgets.
May 03, 2014
Provide clear career paths or employees will find them elsewhere.
Give HR a Seat at the Leadership Table
Involve human resources leaders in strategic planning and corporate strategy.
April 21, 2014
‘Many in executive leadership have not given HR leaders the respect they deserve.’
Staff's Great Service Rewarded with Great Service
United FCU's concierge service runs errands for employees, free of charge.
March 25, 2014
'I'm going home a hero and I didn't do a thing.'
Address These Questions in ‘BYOD’ Policies
Adopt policies curtailing employees’ use of personal devices on secure networks.
March 24, 2014
Whether or not it’s against your credit union’s policy, at least some of your employees are using their personal devices at work.
Motivate with More Than Money
Financial rewards alone often generate only short-term boosts of energy.
January 14, 2014
Nonfinancial motivators often are more effective than cash in building long-term employee engagement.
See All Articles in Human Resources
Credit Union Magazine
July 2014 digital edition
Slide Show: The Daily Duties of a Home-Based CU Manager
Regulators Focus on Interest-Rate Risk
Where Does it All Go?
A Social Media ROI Success Story
Happy 25th Birthday, Filene!
David, good point about the "recovering comfortably" comment. That was an editorial addition--which I'll remove.
Many good points but too rosy? Will the "Federal Reserve raise short-term interest rates 1% per year for the next three years, starting in 2015—“probably next year at this time” ? I have heard from other economist that the US government will go bankrupt if that happens due to the QE the fed has done for several years. Also it seems an exaggeration to say “We survived a heart attack,now the economy is recovering comfortably." Comfortably recovering is too ignore the economic stress that many members still live with daily that will eventually affect many credit unions.
Karan, Great article and insight. I would also recommend that you start getting those credit cards into the hands of the youth BEFORE they are in college. One of the best ways to reach this young generation is through mom and dad. Before the student goes to college, get them started with a credit card (even if mom and dad are joint on it). It's never too early to start marketing credit cards. Mark
I would respectfully disagree that transactional data is a good place to start. In my opinion, relationship data is a much better starting point. Transactional data tends to require more "mining" of thousands/millions of transactions to identify opportunities or threats. Relationship data, however, involves identifying and profiling your high-value relationships (those profitable relationships with multiple products/services, for example) and leveraging that information to attract/cross-sell similar members. Generally involves a bit less effort and quite a bit higher return.
Congratulations on a fine article. Perhaps the best advise is unsaid but exemplified throughout the article - namely avoiding the use of the term "Financial Literacy." The term is insulting and counterproductive because it implies that those who take the training are "Illiterate."
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