Operations
Try On Your Members’ Shoes
Analyze how difficult it is for members to join and transfer business to your CU.
February 01, 2012
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There's an old saying, attributed to various sources, that has stuck with me over the years: To understand an-other’s feelings, concerns, and needs, you must “walk a mile in their shoes." Read More
Four Top Fraud Threats—and How to Fight Them
Integrate anti-fraud measures into your CU culture.
January 30, 2012
Deploy fraud awareness and prevention programs across every department. Read More
Social Media Enhances Collections
But consider social networking sites a ‘view-only’ resource.
January 12, 2012
As technology has bypassed collection regulations, questions remain about how to use new tools appropriately. Read More
Looking Back: CU Magazine’s Top 12 Articles of 2011
A plethora of issues faced our readers last year.
January 06, 2012
Everything from CUNA’s Governmental Affairs Conference in March to the ongoing interchange debate grabbed our readers’ attention during 2011. Read More
Six Steps To Service Recovery
The Internet and social media have amplified the consumer’s voice.
January 01, 2012
If someone went viral with a negative story about your CU, it could lose scores of members. Read More
Branching Out
The First Hurdle: Learn the Lingo
If you don’t manage your CU’s risks, they’ll manage you.
December 22, 2011
One of the most difficult aspects of the risk management process is learning the lingo. Read More
Tomorrow’s Branch
CUs try to maintain that personal touch as they build high-tech branches.
December 12, 2011
The challenge for CUs is to integrate technologies, increase efficiencies, and still deliver high-touch service when members want it. Read More
Four Steps to Robust Risk Assessment
Any product, service, or process may expose CUs to internal and external risks.
December 09, 2011
Assessments should address what can go wrong, how, and the potential impact. Read More
CUs in the Post-Durbin World
Debit card rewards and loyalty programs offer a window of opportunity.
November 19, 2011
With smart planning and strategic investments, CUs can make the most of this regulatory environment. Read More
When Disaster Strikes
CU personnel who have experienced disasters offer advice on business continuity planning.
November 12, 2011
When Louisianans think about floods, they usually think of “water falling from the sky or blown in by the wind,” says Mignhon Tourné, CEO at $300 million asset ASI FCU. Read More
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