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Report: Older Americans Running Up Credit Card Debt

Job loss, medical bills lead to a growing debt burden.
May 1, 2013
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One-fourth of older households have taken on credit card debt to help other family members.
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One of Five Households Has Student Loan Debt

Burden is greatest on the young and poor, report reveals.
April 8, 2013
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Average outstanding student loan balance approaching $30,000.
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Marketers

Meet the Needs of Evolving Member Households

CUs should gear their strategies and products toward population and cultural shifts.
March 21, 2013
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Statistics outlined in a new U.S. Census report have far-reaching implications for CU membership growth and marketing strategies.
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Americans Becoming ‘Payment Omnivores’

Three of four consumers use at least two bill payment methods each month.
January 28, 2013
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Key drivers for mobile bill payments include time savings, anytime access, and convenience.
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Census: U.S. Households Older, More Diverse

The prevalence of married households has declined from 71% in 1970 to 49% in 2012.
January 3, 2013
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The share of U.S. households headed by a white non-Hispanic adult fell to 69% in 2012, down from 75% in 2000.
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Demographic Shifts Provide Challenges, Opportunities

In addition to ethnic changes, the U.S. is also experiencing dramatic social change.
September 18, 2012
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While the U.S. established its reputation as a melting pot centuries ago, we're more diverse today than ever before.
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Service Without Reservation

A recent trip to the luxurious Broadmoor Hotel offers value lessons in outstanding service.
July 2, 2012
Lora Bray
One Comment
How might your CU create superior member service interactions that ensure loyalty and promote member growth?
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Latino CU Conference

Six Principles of Hispanic Community Engagement

The Hispanic population will grow for generations—and CUs need to plan accordingly.
June 17, 2012
One Comment
The Hispanic population has grown from 14.6 million in 1980 to 50.4 million in 2010.
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Consumers Continue to Feel Sting of Recession

CUNA, Consumer Federation of America release annual survey of consumers’ holiday spending plans.
November 25, 2011
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Only 19% of consumers report improved finances, while nearly 40% report declining financial conditions compared to last year.
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Lora's Research Roundup

Won’t You Be My Neighbor?

Keeping up with the Joneses is less of an issue these days.
November 20, 2011
Lora Bray
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Financial trends reveal neighborhood changes with increased income disparity and new family lifestyle choices.
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May Cover

Credit Union Magazine

• May digital edition

May 2013

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Look into the Future of Finance

Finovate Highlights Industry's Best and Brightest

Jump-Start Your Loan Portfolio: Nine Steps

Are You Selling Products—Or Helping Members Achieve Their Goals?

Scenes from FinovateSpring 2013

Recent Discussion

In remembering Warren, the first thing I think of was his smile. He was a gentle, caring man who always thought of others first. I was honored to be a part of the MiOpportinidad project with Affinity Credit Union, Warren and Miriam. His hard work and dedication to that project was inspirational. Warren so deserves this award.

The author really understands the credit union philosophy and I really enjoyed the analogy of his bathroom remodel. The only thing missing was pictures of the finished bathroom! :)

Thank you Phillip for showing the differences between a Big Bank that is only looking to sell you products and a Credit Union that actually looks out for its members needs. Great article!

I love and give a standing ovation to Ron Kase and to other caring people just as much as those who passed away on 2012 like Warren Morrow at Des Moines Iowa. He worked hard for those who are under-served an under-represented, but wasn't mentioned in your magazine. It may be beneficial for the entire world to know about his accomplishments no for his benefit, obviously, but to increase the number of positive and caring people and to add members the CU. Just ask Coopera Consulting at Des Moines Iowa about Warren Morrow's legacy.

That’s right Lisa. The servicing rule would not require a credit union to create its own policies and procedures if all aspects of the servicing are delegated to a sub-servicer. However, remember that the credit union will have to conduct due diligence on the sub-servicer to make sure it is following the minimum requirements for policies and procedures. Unfortunately, even those credit unions that use a third party servicer will need to have a working knowledge of the CFPB’s servicing rule.

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