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CUSpeak

CUs Must Speak With One Voice to a New Generation

Large banks are in a much better position to deliver on technology.
October 19, 2012
Alex Matjanec
No Comments
For Gen Y, customer service no longer is king—it’s third to technology and convenience.
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Are CUs Using Their Ultimate Competitive Advantage?

It’s safe to conclude that the cooperative model remains robust and viable today.
October 1, 2012
John Lass
No Comments
Does the cooperative model offer real advantages when compared with the stock bank model?
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Billboard Campaign Turns Heads

All-white billboard with the words ‘intentionally left bank’ quickly drew attention.
September 28, 2012
No Comments
Seattle Metropolitan CU incorporates 'battle cry of the disenchanted' in its successful ad campaign.
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Research Roundup

Muddy Buddies

Think about how your leadership role in charitable community events can start a mud slide.
August 27, 2012
Lora Bray
No Comments
What has your CU done lately to show the community you care?
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Top-notch marketers
Top-Notch Marketers: Part IV

Make Every Day Bank Transfer Day

Make it easier for consumers to leave their banks, three Diamond Award-winning marketers advise.
June 12, 2012
Bill Merrick
No Comments
“We should write Bank of America a thank-you note for announcing those debit card fees.”
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Tom Peters
Cheney/Peters: Part II

Peters: It’s Good to be the Little Guy

Large providers can't supply the intimate experience that CUs and other small, local businesses can.
May 17, 2012
No Comments
“I tell retailers if you’re local and you can’t beat the hell out of Walmart, there’s something wrong with you.”
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Compliance: Never Let Your Guard Down

A case in point involves the Equal Credit Opportunity Act.
November 23, 2011
Bill Klewin
No Comments
Penalties for violating ECOA can be quite severe. Just ask a small bank in Texas.
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CUNA Celebrates Bank Transfer Day

Staff spread the word about the CU difference.
November 4, 2011
No Comments
‘It’s fun to see the awareness out there.’
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CUs Gear Up for Bank Transfer Day

Banks’ debit fee misstep drives thousands of consumers to CUs.
November 4, 2011
No Comments
Many CUs prepare for Bank Transfer Day (Nov. 5) by offering member referral bonuses, promoting the credit union difference, offering prizes and cash-back promotions, and taking other measures.
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CU Membership, Deposits Spike as Bank Transfer Day Approaches

Rising bank fees chase hundreds of thousands of consumers to CUs.
November 3, 2011
No Comments
CUNA estimates at least 650,000 consumers have joined CUs since Sept. 29, when Bank of America implemented its now-rescinded $5 monthly debit card fee.
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May Cover

Credit Union Magazine

• May digital edition

May 2013

heroes

What's Popular

Popular Stories

Scenes from the 19th Annual CUNA CFO Council Conference

Gladwell: CUs are David to Banks’ Goliath

Survey Says: Americans Lack Credit Score Knowledge

Warren Morrow Named 2013 CU Hero of the Year

The ABCs of APT

Recent Discussion

In remembering Warren, the first thing I think of was his smile. He was a gentle, caring man who always thought of others first. I was honored to be a part of the MiOpportinidad project with Affinity Credit Union, Warren and Miriam. His hard work and dedication to that project was inspirational. Warren so deserves this award.

The author really understands the credit union philosophy and I really enjoyed the analogy of his bathroom remodel. The only thing missing was pictures of the finished bathroom! :)

Thank you Phillip for showing the differences between a Big Bank that is only looking to sell you products and a Credit Union that actually looks out for its members needs. Great article!

I love and give a standing ovation to Ron Kase and to other caring people just as much as those who passed away on 2012 like Warren Morrow at Des Moines Iowa. He worked hard for those who are under-served an under-represented, but wasn't mentioned in your magazine. It may be beneficial for the entire world to know about his accomplishments no for his benefit, obviously, but to increase the number of positive and caring people and to add members the CU. Just ask Coopera Consulting at Des Moines Iowa about Warren Morrow's legacy.

That’s right Lisa. The servicing rule would not require a credit union to create its own policies and procedures if all aspects of the servicing are delegated to a sub-servicer. However, remember that the credit union will have to conduct due diligence on the sub-servicer to make sure it is following the minimum requirements for policies and procedures. Unfortunately, even those credit unions that use a third party servicer will need to have a working knowledge of the CFPB’s servicing rule.

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