Learn about our iPad app
Forgot your password?
electronic account access
reg e opt
» Keywords » teller
Items Tagged with 'teller'
Lollipops, Dog Biscuits, and the Evolving Branch
Back in the day, everyone was happy visiting the branch—‘even the dog left the CU with his tail wagging.’
June 10, 2014
Expect the traditional branch to shift to assisted self-service.
ATMs: Much More Than Money Machines
Mobile is another channel consumers can use to interact with ATMs.
August 1, 2013
“Don’t think of ATMs in just their historical role as cash dispensers in a wall. Think of their increasing capabilities," Diebold's Jim Block says.
Will Mobile Demolish the Branch?
With smartphone adoption rising faster than expected, will consumers need branches?
September 26, 2012
Members’ use of your mobile-service channels will continue to grow—perhaps dramatically—in the next few years.
Target Teller Time
Identifying and managing teller activities can increase productivity.
March 27, 2012
W. Michael Scott
Optimizing teller schedules can help CUs control branch operating expenses.
Workforce Utilization Part II
Calculate Your Scheduling ROI
Workforce utilization analysis helps CUs find opportunities to rein in labor costs.
February 24, 2012
W. Michael Scott
Failing to optimize workforce productivity leads to further squeezing of already tight margins.
The True Cost of Poor Workforce Utilization
Survey reveals differences between high- and low-performing branches.
February 10, 2012
W. Michael Scott
Relying too heavily on tellers to perform administrative tasks can reduce their productivity in other important measures.
BAI Retail Delivery
It’s Time to Deconstruct the Branch
The traditional branch model has outlived its usefulness.
October 11, 2011
Today’s banking experience is less about place and more about touch points. Deconstructing the branch allows financial institutions to match these touch points to customers’ needs.
Credit Union Magazine
September 2014 digital edition
Membership Growth Strategies
Attention CU Bean Counters: Employee Happiness Adds Up
Money Machine Grabs Shoppers' Attention
Four ‘Must Haves’ for Mobile Pay Technology
Summer's End Signifies Start of Strategic Planning Season
While I thought that the premise of the article was good, I found one point very disturbing. It is that the Visions FCU ages people off their board at age 70. I found that really offensive. It perpetuates what I believe to be the regrettable marginalization of elders in our society, and the often erroneous assumption of debility and decline after a certain chronological age. Lots of folks over 70 are leading dynamic and viable professional lives and contributing to our society. How about Warren Buffet, a number of Supreme Court Justices, Jimmy Carter, the late Nelson Mandela and the late Maya Angelou, to name but a few, along with scads of writers, academics, performers, artists, and often our friends, neighbors and colleagues. If Visions wants new people on their board, it seems as though the term limitations and a nominating committee can accomplish that without aging all people off at age 70. I think that’s so insulting. And if those were paid employment, it would be illegal. I do wish you’d have picked a different credit union to profile---one that perhaps does many of the same things, without the arbitrary age exclusion. There have to be others out there.
David, good point about the "recovering comfortably" comment. That was an editorial addition--which I'll remove.
Many good points but too rosy? Will the "Federal Reserve raise short-term interest rates 1% per year for the next three years, starting in 2015—“probably next year at this time” ? I have heard from other economist that the US government will go bankrupt if that happens due to the QE the fed has done for several years. Also it seems an exaggeration to say “We survived a heart attack,now the economy is recovering comfortably." Comfortably recovering is too ignore the economic stress that many members still live with daily that will eventually affect many credit unions.
Karan, Great article and insight. I would also recommend that you start getting those credit cards into the hands of the youth BEFORE they are in college. One of the best ways to reach this young generation is through mom and dad. Before the student goes to college, get them started with a credit card (even if mom and dad are joint on it). It's never too early to start marketing credit cards. Mark
Tweets by @cumagazine
Say: Does Your CU Offer Subprime Loans?
. Design, CMS, Hosting & Web Development ::