Items Tagged with 'teller'

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Michelle George

Teller Supervisor 'Marches' to the Beat of Her Heart

'I see myself as more of a coach to my employees than a boss.'
Michelle George is a natural-born leader.
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Lollipops, Dog Biscuits, and the Evolving Branch

Back in the day, everyone was happy visiting the branch—‘even the dog left the CU with his tail wagging.’
Expect the traditional branch to shift to assisted self-service.
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ATMs: Much More Than Money Machines

Mobile is another channel consumers can use to interact with ATMs.
“Don’t think of ATMs in just their historical role as cash dispensers in a wall. Think of their increasing capabilities," Diebold's Jim Block says.
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Will Mobile Demolish the Branch?

With smartphone adoption rising faster than expected, will consumers need branches?
Members’ use of your mobile-service channels will continue to grow—perhaps dramatically—in the next few years.
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Target Teller Time

Identifying and managing teller activities can increase productivity.
Optimizing teller schedules can help CUs control branch operating expenses.
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Workforce Utilization Part II

Calculate Your Scheduling ROI

Workforce utilization analysis helps CUs find opportunities to rein in labor costs.
Failing to optimize workforce productivity leads to further squeezing of already tight margins.
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The True Cost of Poor Workforce Utilization

Survey reveals differences between high- and low-performing branches.
Relying too heavily on tellers to perform administrative tasks can reduce their productivity in other important measures.
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BAI Retail Delivery

It’s Time to Deconstruct the Branch

The traditional branch model has outlived its usefulness.
Today’s banking experience is less about place and more about touch points. Deconstructing the branch allows financial institutions to match these touch points to customers’ needs.
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Credit Union Magazine

Credit Union Magazine

October 2014

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