Items Tagged with 'teller'

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Lollipops, Dog Biscuits, and the Evolving Branch

Back in the day, everyone was happy visiting the branch—‘even the dog left the CU with his tail wagging.’
Lora Bray
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Expect the traditional branch to shift to assisted self-service.
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ATMs: Much More Than Money Machines

Mobile is another channel consumers can use to interact with ATMs.
Patrick Totty
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“Don’t think of ATMs in just their historical role as cash dispensers in a wall. Think of their increasing capabilities," Diebold's Jim Block says.
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Will Mobile Demolish the Branch?

With smartphone adoption rising faster than expected, will consumers need branches?
Vicky Franchino
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Members’ use of your mobile-service channels will continue to grow—perhaps dramatically—in the next few years.
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Target Teller Time

Identifying and managing teller activities can increase productivity.
W. Michael Scott
3 Comments
Optimizing teller schedules can help CUs control branch operating expenses.
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Workforce Utilization Part II

Calculate Your Scheduling ROI

Workforce utilization analysis helps CUs find opportunities to rein in labor costs.
W. Michael Scott
2 Comments
Failing to optimize workforce productivity leads to further squeezing of already tight margins.
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The True Cost of Poor Workforce Utilization

Survey reveals differences between high- and low-performing branches.
W. Michael Scott
One Comment
Relying too heavily on tellers to perform administrative tasks can reduce their productivity in other important measures.
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BAI Retail Delivery

It’s Time to Deconstruct the Branch

The traditional branch model has outlived its usefulness.
Bill Merrick
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Today’s banking experience is less about place and more about touch points. Deconstructing the branch allows financial institutions to match these touch points to customers’ needs.
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