Items Tagged with 'consumer'

ARTICLES

CFPB Promotes Fair Transactions

Most consumer complaints concern debt-collection practices.
March 25, 2014
Most consumer complaints concern debt-collection practices.
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Inflation Growth is a Mixed Bag

Rising consumer prices reduce discretionary income but grow short-term loan demand.
August 22, 2013
Will unseasonably high first-quarter loan growth be sustainable?
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Compliance Matters

Compliance Q&A: FCRA

Does the Fair Credit Reporting Act permit CUs to share credit report information with applicant who are denied loans?
May 1, 2013
The law doesn't require CUs to provide written adverse action notices.
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A Source of Inspiration

What challenges inspire and motivate you to succeed at your CU?
April 22, 2013
‘Education brings about opportunity, and in turn inspiration.’
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The CFPB Is Keeping an Aggressive Pace

The consumer bureau stands ready to attack unfair practices or providers.
March 6, 2013
Prepare for a long path of increased regulatory changes affecting virtually every consumer product and service.
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Compliance Matters

Compliance Q&A: Risk-based Pricing Notice Requirements

Do the risk-based-pricing notice requirements apply to business purpose credit?
March 1, 2013
The Fair Credit Reporting Act requirements only apply to consumer credit.
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Award-winning lenders, part IV

Worldwide Membership Creates Unique Lending Challenges

Strong common bond keeps delinquencies low despite geographical hurdles.
January 25, 2013
‘Each country is scored by risk and delinquency experience, and the macro-economic outlook.’
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Picture Perfect

Research takes a snapshot of consumers’ perceptions.
January 14, 2013
Consumers who ultimately determine critical marketing outcomes may invest but a moment in deciding whether to act on or ignore a marketing message.
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Update Forms to Reference CFPB

CUs must update certain model forms to reference the new federal agency.
November 30, 2012
Dodd-Frank transferred rule-making authority for a number of consumer financial protection laws to the CFPB.
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It’s a Piece of Cake!

Best laid plans must be altered at times but that doesn’t mean our initial attempts are without value.
October 8, 2012
Think about how you reposition products or services to accommodate consumers.
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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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