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ARTICLES

Special Report: America's CU Conference

‘Satisfaction is Worthless, Loyalty is Priceless’

Member loyalty won’t come until your CU far exceeds member satisfaction.
June 21, 2011
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Ensure future growth by practicing operational efficiency, product distinction, and member intimacy.
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The Ultimate Question

Net promoter score sparks creative ways to improve member loyalty.
April 24, 2009
Bill Merrick
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What can marketers learn about member loyalty from a "rubber chicken" dinner?
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May Cover

Credit Union Magazine

• May digital edition

May 2013

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Look into the Future of Finance

'Tolerate Failure'

Finovate Highlights Industry's Best and Brightest

Are You Selling Products—Or Helping Members Achieve Their Goals?

Scenes from FinovateSpring 2013

Recent Discussion

In remembering Warren, the first thing I think of was his smile. He was a gentle, caring man who always thought of others first. I was honored to be a part of the MiOpportinidad project with Affinity Credit Union, Warren and Miriam. His hard work and dedication to that project was inspirational. Warren so deserves this award.

The author really understands the credit union philosophy and I really enjoyed the analogy of his bathroom remodel. The only thing missing was pictures of the finished bathroom! :)

Thank you Phillip for showing the differences between a Big Bank that is only looking to sell you products and a Credit Union that actually looks out for its members needs. Great article!

I love and give a standing ovation to Ron Kase and to other caring people just as much as those who passed away on 2012 like Warren Morrow at Des Moines Iowa. He worked hard for those who are under-served an under-represented, but wasn't mentioned in your magazine. It may be beneficial for the entire world to know about his accomplishments no for his benefit, obviously, but to increase the number of positive and caring people and to add members the CU. Just ask Coopera Consulting at Des Moines Iowa about Warren Morrow's legacy.

That’s right Lisa. The servicing rule would not require a credit union to create its own policies and procedures if all aspects of the servicing are delegated to a sub-servicer. However, remember that the credit union will have to conduct due diligence on the sub-servicer to make sure it is following the minimum requirements for policies and procedures. Unfortunately, even those credit unions that use a third party servicer will need to have a working knowledge of the CFPB’s servicing rule.

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