Items Tagged with 'banks'

ARTICLES

Keep the Wolf at Bay

Thriving in a competitive financial services arena.
March 26, 2014
Become the “go to” institution for consumers.
Read More

What’s the Point?

CUs can erase some of the challenges business members face.
September 23, 2013
How can your CU help business members succeed?
Read More

The Curious Case of Bank Fees

Is the mass exodus of bank customers an intentional strategy?
May 10, 2013
There’s a striking contrast between CU and bank fees.
Read More
President's Perspective

Our Focus Is on Value and Trust

Emphasize to lawmakers the key role you play in members’ lives.
March 20, 2013
CUNA's agenda is clear: Help the middle class emerge successfully from the devastation of the Great Recession.
Read More

Light Bulb Moments

What lessons can CUs learn from Thomas Edison?
January 21, 2013
‘Our greatest weakness lies in giving up. The most certain way to succeed is always to try just one more time.’
Read More
Tools of the Trade

Credit Card Market Worth the Risks

'Generally, CUs have the most consumer-friendly credit card offerings in the market.'
December 2, 2012
Risk-based pricing has shifted old credit card levels from regular, gold, and platinum to platinum across the board.
Read More

CU Progress(ing)

‘Progress is a constantly moving target.’
October 23, 2012
Filene Research Institute’s archives provide a few hints as to where the credit union system stands today.
Read More

CUs Must Speak With One Voice to a New Generation

Large banks are in a much better position to deliver on technology.
October 19, 2012
For Gen Y, customer service no longer is king—it’s third to technology and convenience.
Read More

Far More CUs Than Banks Offer Free Checking

Only 45% of banks offer free checking options vs. 72% of CUs.
August 15, 2012
Interest-bearing checking accounts at banks often come with staggering minimum balance requirements.
Read More

Keep Up With Gen Y Trends

Trend No. 1: Convenience is king.
August 8, 2012
Gen Y can be a lucrative market in ways previous generations weren’t.
Read More

heroes

What's Popular

Popular Stories

Recent Discussion

Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

Your Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?

View Results Poll Archive