Items Tagged with 'design'
Delight and happiness are tools used to design good CU experiences.
October 2, 2013
‘It’s ok to positively disrupt the system.’Read More
CUs try to maintain that personal touch as they build high-tech branches.
December 12, 2011
The challenge for CUs is to integrate technologies, increase efficiencies, and still deliver high-touch service when members want it.Read More
BAI Retail Delivery
The traditional branch model has outlived its usefulness.
October 11, 2011
Today’s banking experience is less about place and more about touch points. Deconstructing the branch allows financial institutions to match these touch points to customers’ needs.Read More
Innovative design features teller-less branches staffed with personal financial representatives.
September 26, 2011
New branch design frees up staff for solutions-based interactions with members.Read More
Discarding outdated branch design helps CUs improve the member experience.
July 14, 2011
Consider members’ path through the branch, including 'sight lines' and 'dwell zones.'Read More