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Items Tagged with 'workers'
The Great Recession: Still on Shaky Ground?
The recession may be over, but many consumers have yet to find solid financial ground.
June 23, 2014
How can you help members find financial highs while confronting recessionary tremors underfoot?
Our Employment Situation: What Is America Singing?
The employment picture is improving overall, but it remains fuzzy for young workers.
June 9, 2014
‘Job prospects for young high school and college graduates remain dim.’
Movement is Life
Help staff be happier and healthier in 2014.
February 4, 2014
One-fifth of workers plan to change jobs this year.
Taking the Leap
Consider how your CU can help members find happy financial landings.
October 2, 2013
‘The line between failure and success is so fine that we scarcely know when we pass it.’
Ephemeral or Harbinger?
How many consumers join to secure an auto loan—and then go dormant?
March 11, 2013
Let your CU be a harbinger of better times for your members as opposed to a fleeting vision of delight.
Getting a Good Stretch
While CUs bend over backwards to serve members, many employees are stretched thin.
March 6, 2013
Many consumers are over-extended with payday loans.
Staff Turnover to Rise as Economy Improves
Overall CU employee turnover rate was 10% in 2011, down from 12% in 2010.
January 15, 2013
Expect dissatisfied, stressed workers to seek job opportunities elsewhere when hiring picks up.
Four Hands, 88 Keys
‘Treat your customers like lifetime partners.’
December 4, 2012
Consider the value of your partnerships, and realize it takes two to succeed.
Don't Throw Members Under the Bus
How might your CU best relate to members in crisis?
November 5, 2012
Good customer service requires genuine empathy, compassion, information, timeliness, and a desire to assist.
Service Without Reservation
A recent trip to the luxurious Broadmoor Hotel offers value lessons in outstanding service.
July 2, 2012
How might your CU create superior member service interactions that ensure loyalty and promote member growth?
More Articles Tagged with 'workers'
Credit Union Magazine
September 2014 digital edition
Membership Growth Strategies
Attention CU Bean Counters: Employee Happiness Adds Up
Four Stages of a Compliance Audit
Four ‘Must Haves’ for Mobile Pay Technology
Summer's End Signifies Start of Strategic Planning Season
While I thought that the premise of the article was good, I found one point very disturbing. It is that the Visions FCU ages people off their board at age 70. I found that really offensive. It perpetuates what I believe to be the regrettable marginalization of elders in our society, and the often erroneous assumption of debility and decline after a certain chronological age. Lots of folks over 70 are leading dynamic and viable professional lives and contributing to our society. How about Warren Buffet, a number of Supreme Court Justices, Jimmy Carter, the late Nelson Mandela and the late Maya Angelou, to name but a few, along with scads of writers, academics, performers, artists, and often our friends, neighbors and colleagues. If Visions wants new people on their board, it seems as though the term limitations and a nominating committee can accomplish that without aging all people off at age 70. I think that’s so insulting. And if those were paid employment, it would be illegal. I do wish you’d have picked a different credit union to profile---one that perhaps does many of the same things, without the arbitrary age exclusion. There have to be others out there.
David, good point about the "recovering comfortably" comment. That was an editorial addition--which I'll remove.
Many good points but too rosy? Will the "Federal Reserve raise short-term interest rates 1% per year for the next three years, starting in 2015—“probably next year at this time” ? I have heard from other economist that the US government will go bankrupt if that happens due to the QE the fed has done for several years. Also it seems an exaggeration to say “We survived a heart attack,now the economy is recovering comfortably." Comfortably recovering is too ignore the economic stress that many members still live with daily that will eventually affect many credit unions.
Karan, Great article and insight. I would also recommend that you start getting those credit cards into the hands of the youth BEFORE they are in college. One of the best ways to reach this young generation is through mom and dad. Before the student goes to college, get them started with a credit card (even if mom and dad are joint on it). It's never too early to start marketing credit cards. Mark
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