Items Tagged with 'workers'

ARTICLES

Ephemeral or Harbinger?

How many consumers join to secure an auto loan—and then go dormant?
March 11, 2013
Let your CU be a harbinger of better times for your members as opposed to a fleeting vision of delight.
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Getting a Good Stretch

While CUs bend over backwards to serve members, many employees are stretched thin.
March 6, 2013
Many consumers are over-extended with payday loans.
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Staff Turnover to Rise as Economy Improves

Overall CU employee turnover rate was 10% in 2011, down from 12% in 2010.
January 15, 2013
Expect dissatisfied, stressed workers to seek job opportunities elsewhere when hiring picks up.
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Four Hands, 88 Keys

‘Treat your customers like lifetime partners.’
December 4, 2012
Consider the value of your partnerships, and realize it takes two to succeed.
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Don't Throw Members Under the Bus

How might your CU best relate to members in crisis?
November 5, 2012
Good customer service requires genuine empathy, compassion, information, timeliness, and a desire to assist.
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Service Without Reservation

A recent trip to the luxurious Broadmoor Hotel offers value lessons in outstanding service.
July 2, 2012
How might your CU create superior member service interactions that ensure loyalty and promote member growth?
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Can't See the Forest for the Trees?

Focusing on the miniscule can keep you from seeing the readily apparent.
March 5, 2012
Keep purpose constant in your big picture strategies and tend to small details as warranted.
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Unhealthy Workers’ Absenteeism Costs $153 Billion

About 86% of full-time U.S. workers are above normal weight or have at least one chronic condition.
December 21, 2011
The high percentage of staff with poor health is a significant drain on productivity.
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Tricks or Treats?

Research this week scares up retirement planning, job growth, and spooky health-care concerns.
October 31, 2011
Halloween week research fills your plastic pumpkin with treats in retirement planning, tricks in unemployment, health-care trends for your mummy, and a final scary thought...
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Employee Tenure in 2010

The median number of years that wage and salary workers have been with their current employers is 4.4.
September 27, 2010
A number of factors can affect the median tenure of workers, including changes in the age profile among workers, as well as changes in the number of hires and separations.
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Credit Union Magazine

May 2013

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