Items Tagged with 'workers'

ARTICLES

The Great Recession: Still on Shaky Ground?

The recession may be over, but many consumers have yet to find solid financial ground.
How can you help members find financial highs while confronting recessionary tremors underfoot?
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Our Employment Situation: What Is America Singing?

The employment picture is improving overall, but it remains fuzzy for young workers.
‘Job prospects for young high school and college graduates remain dim.’
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Movement is Life

Help staff be happier and healthier in 2014.
One-fifth of workers plan to change jobs this year.
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Taking the Leap

Consider how your CU can help members find happy financial landings.
‘The line between failure and success is so fine that we scarcely know when we pass it.’
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Ephemeral or Harbinger?

How many consumers join to secure an auto loan—and then go dormant?
Let your CU be a harbinger of better times for your members as opposed to a fleeting vision of delight.
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Getting a Good Stretch

While CUs bend over backwards to serve members, many employees are stretched thin.
Many consumers are over-extended with payday loans.
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Staff Turnover to Rise as Economy Improves

Overall CU employee turnover rate was 10% in 2011, down from 12% in 2010.
Expect dissatisfied, stressed workers to seek job opportunities elsewhere when hiring picks up.
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Four Hands, 88 Keys

‘Treat your customers like lifetime partners.’
Consider the value of your partnerships, and realize it takes two to succeed.
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Don't Throw Members Under the Bus

How might your CU best relate to members in crisis?
Good customer service requires genuine empathy, compassion, information, timeliness, and a desire to assist.
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Service Without Reservation

A recent trip to the luxurious Broadmoor Hotel offers value lessons in outstanding service.
How might your CU create superior member service interactions that ensure loyalty and promote member growth?
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Credit Union Magazine

Credit Union Magazine

October 2014

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