How many consumers join to secure an auto loan—and then go dormant?
March 11, 2013
Let your CU be a harbinger of better times for your members as opposed to a fleeting vision of delight.Read More
While CUs bend over backwards to serve members, many employees are stretched thin.
March 6, 2013
Many consumers are over-extended with payday loans.Read More
Overall CU employee turnover rate was 10% in 2011, down from 12% in 2010.
January 15, 2013
Expect dissatisfied, stressed workers to seek job opportunities elsewhere when hiring picks up.Read More
‘Treat your customers like lifetime partners.’
December 4, 2012
Consider the value of your partnerships, and realize it takes two to succeed.Read More
How might your CU best relate to members in crisis?
November 5, 2012
Good customer service requires genuine empathy, compassion, information, timeliness, and a desire to assist.Read More
A recent trip to the luxurious Broadmoor Hotel offers value lessons in outstanding service.
July 2, 2012
How might your CU create superior member service interactions that ensure loyalty and promote member growth?Read More
Focusing on the miniscule can keep you from seeing the readily apparent.
March 5, 2012
Keep purpose constant in your big picture strategies and tend to small details as warranted.Read More
About 86% of full-time U.S. workers are above normal weight or have at least one chronic condition.
December 21, 2011
The high percentage of staff with poor health is a significant drain on productivity.Read More
Research this week scares up retirement planning, job growth, and spooky health-care concerns.
October 31, 2011
Halloween week research fills your plastic pumpkin with treats in retirement planning, tricks in unemployment, health-care trends for your mummy, and a final scary thought...Read More
The median number of years that wage and salary workers have been with their current employers is 4.4.
September 27, 2010
A number of factors can affect the median tenure of workers, including changes in the age profile among workers, as well as changes in the number of hires and separations.Read More