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Are You Selling Products—Or Helping Members Achieve Their Goals?

Investment programs help members achieve their goals and dreams.
May 14, 2013
Phillip Hansen
2 Comments
Plumbing experiment shows the value of trusted advice.
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Measure Your Training ROI: 10 Tips

While the quality of training is important, the resulting impact is foremost.
December 3, 2012
No Comments
ROI is more than a calculation; it’s a way of thinking.
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Compliance Management Programs

Every CU should have a system to define compliance roles and responsibilities.
November 19, 2012
Jeff Andersen
No Comments
The CFPB has taken the Federal Reserve and Basel guidance and integrated it into its examination procedures
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CU Spotlight

Local By Design 

Rewards program supports the local economy and nets $4 million in new credit lines.
October 1, 2012
No Comments
Linda Douglas, vice president of marketing, Michigan First CU, Lathrup Village, talks about her CU's success.
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CUs Take Different Paths to Loan Growth

Innovations in mortgage refinancing, credit cards, and auto loans.
October 1, 2012
No Comments
These three credit unions got creative to grow their loans.
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CUs Help Build Better Lives in Rural Ethiopia

A World Council of Credit Unions program is helping Ethiopia’s farmers.
July 1, 2012
No Comments
The future of this African country is looking brighter thanks to help from the credit union movement.
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Growing Younger

Several programs help CUs attract younger members.
September 26, 2011
Bill Cheney
No Comments
'How do we get more young people to become members?' That’s more than just the topic du jour for credit unions. It’s a strategic imperative.
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Development Educators Find Solutions

What does development mean to CUs?
September 1, 2011
Libby Vertz
No Comments
Lessons from a recent CU Development Educators workshop.
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CUs Champion Youth Financial Education

Be inspired by this year's Desjardins Award winners.
March 3, 2011
No Comments
Creativity and determination can produce dramatic results, especially in the realm of youth financial education.
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CUs Bridge the Gap at Kenyan Orphanage

CU folks donate supplies, help with chores.
January 1, 2011
No Comments
CU volunteers delivered supplies and helped with chores during a visit to the Busia Compassionate Centre.
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May Cover

Credit Union Magazine

• May digital edition

May 2013

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What's Popular

Popular Stories

Scenes from the 19th Annual CUNA CFO Council Conference

Gladwell: CUs are David to Banks’ Goliath

Survey Says: Americans Lack Credit Score Knowledge

Warren Morrow Named 2013 CU Hero of the Year

Finovate Unveils Best of Show Winners

Recent Discussion

In remembering Warren, the first thing I think of was his smile. He was a gentle, caring man who always thought of others first. I was honored to be a part of the MiOpportinidad project with Affinity Credit Union, Warren and Miriam. His hard work and dedication to that project was inspirational. Warren so deserves this award.

The author really understands the credit union philosophy and I really enjoyed the analogy of his bathroom remodel. The only thing missing was pictures of the finished bathroom! :)

Thank you Phillip for showing the differences between a Big Bank that is only looking to sell you products and a Credit Union that actually looks out for its members needs. Great article!

I love and give a standing ovation to Ron Kase and to other caring people just as much as those who passed away on 2012 like Warren Morrow at Des Moines Iowa. He worked hard for those who are under-served an under-represented, but wasn't mentioned in your magazine. It may be beneficial for the entire world to know about his accomplishments no for his benefit, obviously, but to increase the number of positive and caring people and to add members the CU. Just ask Coopera Consulting at Des Moines Iowa about Warren Morrow's legacy.

That’s right Lisa. The servicing rule would not require a credit union to create its own policies and procedures if all aspects of the servicing are delegated to a sub-servicer. However, remember that the credit union will have to conduct due diligence on the sub-servicer to make sure it is following the minimum requirements for policies and procedures. Unfortunately, even those credit unions that use a third party servicer will need to have a working knowledge of the CFPB’s servicing rule.

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