Items Tagged with 'culture'

ARTICLES

Understand Your Sales Culture

Ultimately, CUs should identify and address members’ underlying financial needs.
October 22, 2013
Creating a sales culture involves many puzzle pieces, according to “Recipes for a Sales Culture,” a white paper from the CUNA Operations, Sales & Service Council.
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Seven Steps to a Cooperative Culture

Creating a culture that’s passionate about the cooperative business model will pay significant dividends.
October 16, 2013
CUs prove that a cooperative business model is a thriving and successful alternative to the for-profit sector.
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Make Members’ (Financial) Dreams Come True

Apply the four keys to the Disney service culture.
September 9, 2013
When it comes to fostering a sales and service culture, who better to study than the Walt Disney Company?
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America's Credit Union Conference

Vendors Showcase Best Practices

CUs have many options for keeping members safe, improving loan volume, and tackling other important issues.
July 10, 2013
Conference sessions highlight cutting-edge solutions.
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America's Credit Union Conference

Grant: Don’t Give Until it Hurts

Create a workplace atmosphere where 'givers' thrive.
July 5, 2013
Those who help others succeed often go far in the workplace.
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Don’t Roll the Dice on Leadership

Embrace employees’ ambitions and provide a pathway for advancement.
May 1, 2013
Don’t force upwardly mobile employees to keep their intensions secret.
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CUNA Tools

Take Advantage of Schools, Conferences, & Institutes

CUNA on-site programs provide great environments that not only give credit union professionals a chance to learn, but a place to network with their peers
March 20, 2013
At CUNA Enterprise Risk Management Certification Institute gain an understanding of enterprise risk management.
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Internal Branding: Find Your Sweet Spot

Let your employees and customers tell you who you are.
January 24, 2013
‘Find the sweet spot between what you do well, what customers value, and what you can own over time.’
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What Makes a Healthy Corporate Culture?

A healthy culture creates a sustainable advantage, ‘chief culture officer’ says.
August 29, 2012
Signs of a healthy culture include high morale, high productivity, organizational clarity, and minimal politics.
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Part I

Q&A: Mazuma CU’s Chief Culture Officer

‘Culture affects everything,’ says Matt Monge.
August 28, 2012
Why is it important to foster a healthy culture?
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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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